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Drm25
Asteroid

Galaxy note 9

So my S pen the bluetooth function has stopped working. Under settings I turn of the pen and turned it back on, no luck. I tried resetting the pen but phone won't connect to the pen

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Galaxy note 9

Do you experience these symptoms if you try to reset your S-Pen in safe mode?

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SamsungNathan
Astronaut

I recommend resetting your bluetooth cache/data to do thi...

I recommend resetting your bluetooth cache/data to do this follow the steps below.

1.tap on apps

2.press the three dots in the upper right corner and select system apps

3.scroll down to find Bluetooth tap it

4. Press storage

5. You will see two buttons "clear cache" and "clear data" if cache is faded and your not able to tap it press clear data and your pen should then pair

The reason for this is sometimes the Bluetooth cache can become courpted and need to be reset this happens on most device with Android OS installed on it.

Let me know if it works Smiley Happy

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Drm25
Asteroid

Thanks for the information but unfortunately no luck. Pho...

Thanks for the information but unfortunately no luck. Phone will not connect to s pen, keeps telling me it's disconnected to insert pen

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Samsung Moderator
Samsung Moderator

Re: Thanks for the information but unfortunately no luck. Pho...

Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2

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