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TheRetrokid
Asteroid

Google AR animals not working

Anyone else getting an error message instead of a lion in their living room?

9 REPLIES 9
Samsung Care Ambassador

Re: Google AR animals not working

I've never heard of this. Is this an app that you are downloading?

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Samsung Moderator
Samsung Moderator

Re: Google AR animals not working

@TheRetrokid We have tested this on our device and aren't experiencing any error messages. Can you please advise me of the error message you are receiving?

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TheRetrokid
Asteroid

Re: Google AR animals not working

No matter what animal I try, I always get this messageNo matter what animal I try, I always get this message

 

 

 

It says, "couldn't load object. Looks like there's something wrong with this object"

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Samsung Moderator
Samsung Moderator

Re: Google AR animals not working

Have you tried wiping the cache partition on your device?

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TheRetrokid
Asteroid

Re: Google AR animals not working

It's literally a brand new refurbished device I had sent to me because my last N9 was having battery issues. Cracked it open last night.

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Samsung Moderator
Samsung Moderator

Re: Google AR animals not working

Have you tried clearing the cache and data for the camera to see if you still experience these symptoms?

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TheRetrokid
Asteroid

Re: Google AR animals not working

Yeah, I got it right from the box, literally updated, didn't install any other apps, and still couldn't get it to work.

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Samsung Moderator
Samsung Moderator

Re: Google AR animals not working

I would recommend reaching out to Google for further assistance.

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Starchaser
Cosmic Ray

Re: Google AR animals not working

Have you checked for an updated Google play services for AR ? It's the replacement for the ARCORE App they used before.

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