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eeeeee42
Constellation

Group Messaging Issue on Note 9

I'm experiencing issues with group messages on my new Note 9. I have 10 contacts in a message that I try and send a message to.  When people reply, I get multiple individual threads instead of all messages going in the main thread. What's even weirder is that all 10 people are on these multiple messages but only a few of the 10 are in each thread. Meaning - the message shows all 10 people as recipients but only messages from 2 of the 10 are in one thread, 1 in another, 2 in another. It's annoying. These contacts have shown me that my messages go to them individually which is also weird. 

 

I've checked my message settings and Group Conversation is enabled but it seems like I'm missing another setting somewhere. I'm using the native Messages program however am not opposed to a different app if it will fix this (but would prefer the Messages to work!). 

 

Any help would be appreciated. Thank you!

22 REPLIES 22
Samsung Moderator
Samsung Moderator

Re: Group Messaging Issue on Note 9

Can I ask if you used an iPhone in the past at all? If so, did you turn off iMessaging when switching over to Android?


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userlajUH18DWP
Constellation

Re: Group Messaging Issue on Note 9

I too am having an issue. It's sending my texts to everyone individually and I'm receiving everyone's response separately as well. 

And no I've never had iPhone.

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eeeeee42
Constellation

Re: Group Messaging Issue on Note 9

I haven't had an iPhone in 7 years. I just switched from a S7 to the Note 9 in August. Group messaging was working fine on my S7. 

 

What's interesting is that I have other group messages that work fine so I'm curious what I'm missing!!

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Samsung Moderator
Samsung Moderator

Re: Group Messaging Issue on Note 9

Thanks for confirming, and just to be sure - this is happening with the stock messaging app correct userlajUH18DWP?

 

eeeeee42 Any change to the behavior if you test while the phone is in safe mode? 


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eeeeee42
Constellation

Re: Group Messaging Issue on Note 9

Thanks for the tip SamsungCole. I rebooted my phone in Safe Mode and sent messages - the replies still come in multiple different messages instead of one group thread. Rats!

 

What else can I try? 

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Samsung Moderator
Samsung Moderator

Re: Group Messaging Issue on Note 9

Did you check to see if your iMessages are turned off?

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userIBd4bklUEU
Constellation

Re: Group Messaging Issue on Note 9

How or where do I go to check on that?

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userthQ8FjqGlL
Constellation

Re: Group Messaging Issue on Note 9

Hey I'm having an issue with group messaging too, except I can receive texts fine, but when I try to send, it says "failed" like if I have no connection. I can send texts individually fine. Odd thing is, while I cant send a regular text through group, I can send pictures, videos and voice recordings perfectly fine.

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user5lTvJMa4N0
Constellation

Re: Group Messaging Issue on Note 9

I have had problems with text messages every since we got the Note 9, its just sporadic. Group texts sometimes work, sometimes don't. I don't always get the responses. Some of the options mentioned in this thread do not exist in the app, at least not in the version I have, and it is the latest version of Samsung Messages.

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