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Bugheads
Astronaut

How to recover files when the screen is broken and I can't enter my PIN?

My bulldog puppy chewed the corner of my Note 9 and after a few hours, the screen had turned completely black. Apart from the screen, the phone seems to be working fine and I would like to recover some of the pictures I forgot to upload on the cloud. All the recovery tools I find online look very suspicious, and I'm not interested in installing any malware or spyware on my computer in order to recover a few files. Is there a way to simply connect the phone to my computer and "project" the screen on the computer so I can enter the pin to unlock the phone and access my files? 

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Samsung Moderator
Samsung Moderator

Re: How to recover files when the screen is broken and I can't enter my PIN?

Have you tried using Smart Switch? https://www.samsung.com/us/support/owners/app/smart-switch

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