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user1mpq3jQGwq
Constellation

Issue with Headphone Jack

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Hey, all,

 

Whenever I have headphones plugged in to my Note 9, things just start happening that I am not doing myself. If I'm watching a youtube video, the video will minimize by itself, the volume will go up and down, the video will change to another video, google assistant will pop up, all by themselves. This started a few weeks ago. I've had the phone since about December. It's only when headphones are plugged in. Is there a way to fix this?

 

Thank you!

1 SOLUTION

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Samsung Care Ambassador

Re: Issue with Headphone Jack

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@user1mpq3jQGwq this is probably being caused by a 3rd party app. Does this issue also occur when you place the phone into safe mode? (Bring up the power menu and press+hold the Power off key until safe mode appears).

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4 REPLIES 4
Samsung Care Ambassador

Re: Issue with Headphone Jack

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@user1mpq3jQGwq this is probably being caused by a 3rd party app. Does this issue also occur when you place the phone into safe mode? (Bring up the power menu and press+hold the Power off key until safe mode appears).

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user1mpq3jQGwq
Constellation

Re: Issue with Headphone Jack

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It doesn't seem to happen when my phone is in safe mode. How do I figure out what app is causing it?

 

Thank you!

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Samsung Moderator
Samsung Moderator

Re: Issue with Headphone Jack

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You would need to check your application list to see the most recent installed applications, and you would need to remove applications until you find the culprit. 


I recommend removing an application and then testing if the issue persists.

Hope this message finds you well!
 

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Care Ambassador

Re: Issue with Headphone Jack

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@SamsungZell is right; you basically have to just choose one and test it out. If this issue started happening recently I would check with your most recent app downloads. Hope you can catch the culprit! 

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