Hi Just updated the Phone with the Latest Firmware and it become worse as already having the Issue with Decolorisation, Hot Phone and no Keys can be touched and it occurs Frequently but after some times it becomes okay but now Since from the Starting the Phone itself this Problem Occurs. Please advise how to sort it out. More over after the last update Issues are coming with Dual Apps of whatsapp and wechat. Please check and revert as it is really getting annoying.
After any software update it is also recommended to clear the cache partition.
No it doesnt Solve the Issue instead it became more Worse as now During the call the Screen Decolourise and Hang and I am not able to dicconnect the call and see for another APP for Sometime.
Please see and give the upgraded software which dont have this Issue.
Any available software updates will be available through your settings. the next step in troubleshooting would be to factory reset the phone after doing a complete backup. https://www.samsung.com/us/support/answer/ANS00062029 If this is not successful, repairs would be the final option. 1-800-726-7864 or https://www.ubreakifix.com/samsung