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Astronaut

Re: LOST SECURE FOLDER FILES!!

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The only thing that I got from the solution to this. Is to constantly back up your secure folder because you never know when your Samsung phone might factory reset itself from an update without your permission. So far are having battery issues with my note 10. Now the used replacement (because Samsung refuses to replace with new hardware). Is factory resetting itself without my permission. 

I'm a hair away from just going to a whole other phone. 

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Halo

Re: LOST SECURE FOLDER FILES!!

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Thanks, If I ever get a buyer for mine which has been setting in the closet since last year, I'll pass it on to whoeever. The only Samsung product I have left is my S9, but I can't get rid of it yet. I did good, got rid of four TV's, two tablets and a S7, just got that one more to go.

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Astronaut

Re: LOST SECURE FOLDER FILES!!

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My note8 screen was damaged, so my documents were in the secure folder in my micro sd card. I got the s20 and tried to recover my files from the sd card. Samsung changed the setting, and now we cannot save or open a file from the secure folder; and I fixed my note8 and tried to recover the files, and I couldn't be able either. Anyone knows how to open the files in the micro sd card, maybe using a computer or a cellphone? Thanks.
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Halo

Re: LOST SECURE FOLDER FILES!!

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@JcMack2021 wrote:
My note8 screen was damaged, so my documents were in the secure folder in my micro sd card. I got the s20 and tried to recover my files from the sd card. Samsung changed the setting, and now we cannot save or open a file from the secure folder; and I fixed my note8 and tried to recover the files, and I couldn't be able either. Anyone knows how to open the files in the micro sd card, maybe using a computer or a cellphone? Thanks.

I'm not a bit surprisied, Every time Samsung does an update you have keep dismissing the messsage to go to the secure folder. I've lost notes on to many occassion so I dont use it  Best answer, take the S20 back, and don't buy Samung. You will get no answers.

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Re: LOST SECURE FOLDER FILES!!

JUMP TO SOLUTION

This is amazing.  This thread is well over a year now and still popping up.  I backed my phone up yesterday and when I was finished, my phone put a warning up across the screen yelling "DON'T FORGET TO BACK UP YOUR SECURE FOLDER!!!"  One click and my secure folder was backed up.  I have had LESS problems with backing up my secure data on my Note 9 than what I ever had with backing up my REGULAR data on my iPhone years ago.  Trying to back my apple up, I had on each successive attempt:

  1. Loss of every Photo on my phone.  Totally gone.. 
  2. Then Loss of every Contact. 300+ 
  3. Then a replacement of all my contacts.  Doubled.  

Then I got an update that turned my phone into a brick.  That update was followed rapidly by 3 more updates that finally made my phone functional again.  Only took 4 minutes to diala number.  I contacted Apple about it.  They said that I should never have installed that update.  I asked them why they forced it out?  I asked for them to roll it back to a functioning system.  They refused.  I asked what I was suppose to do? They said "Go buy another phone" and hung up on me.  So I did.  Bought my old Note 3 and never looked back.  Since then, I've been rabidly anti apple.  

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