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userD5Dw1eUGlZ
Asteroid

LOST SECURE FOLDER FILES!!

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My phone did a factory reset overnight. I had to start over, get s my apps back at! I used SECURE FOLDER for important papers, passwords etc and ALL my files are GONE! I called Samsung, I was told with the recent update Samsung opted NOT to continue some applications. Then why is the folder there still? Yet they can permanently DELETE my IMPORTANT INFORMATION?????

I've always had Samsung phones, this was WRONG of Samsung.....May need to switch to Apple!!

Very unhappy Samsung user!

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: LOST SECURE FOLDER FILES!!

JUMP TO SOLUTION

Have you previously run a back up of the Secure folder files before the reset occured?
 

In your secure folder, you can back up the data to be able to restore in the case of a factory reset.

The only way to return the data would be to restore from a back up.

Hope this finds you well

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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5 REPLIES 5
Comet

Re: LOST SECURE FOLDER FILES!!

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Go ahead. Apple likes you kind of people.

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userD5Dw1eUGlZ
Asteroid

Re: LOST SECURE FOLDER FILES!!

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Well aren't you're helpful!

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Comet

Re: LOST SECURE FOLDER FILES!!

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You want helpful?

Did you tell the Samsung cloud to back these up?

Did you keep a copy of these offline? Like an email or usb?

Are you sure you're using the same work profile that was logged in before?

 

But if you just want to come here to complain and threaten to complain to someone else, I wont argue.

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Re: LOST SECURE FOLDER FILES!!

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First of all, please don't shout at us. It's annoying and serves no purpose.

 

Second, Secure Folder is still supported. Samsung tech support is not a reliable source of information.

 

However, the contents of a Secure Folder are irretrievably deleted when you do a factory reset.

 

Sorry for your loss of important data. But data can always disappear for a variety of reasons. The more important your data is, the more important it is to back it up if you don't want to lose it.

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Samsung Moderator
Samsung Moderator

Re: LOST SECURE FOLDER FILES!!

JUMP TO SOLUTION

Have you previously run a back up of the Secure folder files before the reset occured?
 

In your secure folder, you can back up the data to be able to restore in the case of a factory reset.

The only way to return the data would be to restore from a back up.

Hope this finds you well

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
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