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user9ebbhih1TZ
Astronaut

Moisture Detection Error

I've read that many people are receiving the moisture detection in the port error, as well as my husband and myself.  I spoke to a Samsung Rep briefly and they had me clear the storage under the USB settings. Did that and still doesn't work. I even reset my phone back to factory/mfg settings and reset up everything again. Still doesn't charge.  Any suggestions? AT&T won't/can't help. Also, if I do send the phones to Samsung, do I have to pay for a new phone, fixing or replacement?

 

All help is appreciated. 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Moisture Detection Error

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
(15)Digit IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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