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Edgar21f
Constellation

My note 9 turn off by itself

I note 9 has been turning off for no reason and I have to be playing music on it to keep it on and is really annoying because when I forget to pit music the phone just turn off and it used a lot of my battery to restart every time it turn off

SOMEBODY EHO CAN HELP ME PLIS THIS PROBLEM IS REALLY PISSING ME OFF

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: My note 9 turn off by itself

Is it fully turning off or is the display turning off? Have you tried placing the device into Safe Mode? 

 

Turn the device off.
Press and hold the Power key past the model name screen appearing on the screen.
When SAMSUNG appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
While in Safe mode, you can now uninstall apps that are causing a problem.

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