cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Astronaut

My phone won't connect to other devices using Bluetooth

why is my bluetooth device cannot connect to other device?

11 REPLIES 11
Highlighted
Astronaut

Re: My phone won't connect to other devices using Bluetooth

I am having the same issue. I have the Note 20. Has anyone reached out to you. I have tried to connect it to my Bluetooth speaker and my beats. So far no luck.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: My phone won't connect to other devices using Bluetooth

Hello,

 

Let's try resetting your network settings on your device. Just a heads up, doing this will delete any previous Bluetooth devices that have been previously paired on that device.

 

1. From your home screen, swipe down from the top of your screen to open the Notification panel

2. Touch the Settings icon.

Reset network settings 1

3. Swipe to and touch General management.

Reset network settings 2

4. Touch Reset

Reset network settings 3

5. Touch Reset network settings.

Reset network settings 4

6. Touch RESET SETTINGS

Reset network settings 5

7. Again, touch RESET SETTINGS. Once you touch RESET SETTINGS, this action can't be undone. 

Reset network settings 6

8. Your Wi-Fi, Bluetooth, and other network settings will be reset, back to factory defaults.

Reply
Loading...
Highlighted
Constellation

Re: Re: My phone won't connect to other devices using Bluetooth

it doesn't work
Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Re: My phone won't connect to other devices using Bluetooth

 In the Bluetooth menu, are the other devices you are wanting to connect to showing in available devices?

 

Are you wanting to connect to both at the same time using dual audio?

Reply
Loading...
Highlighted
Constellation

Re: My phone won't connect to other devices using Bluetooth

it is not showing in the available devices

I tried two different bluetooth devices, one at a time....
Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: My phone won't connect to other devices using Bluetooth

What type of devices are you trying to connect to? 

 

Are they in pairing mode when trying to connect?

 

I would recommend trying to connect while in safe mode. You can put your phone into safe mode by following these steps.

 

Press and hold the power button until power off, restart, and emergency mode show on the screen

Tap and hold on the power off option until it changes to safe mode, then tap on safe mode

The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.
 

Reply
Loading...
Highlighted
Constellation

Re: My phone won't connect to other devices using Bluetooth

As I have stated....I had "no" issues connecting the same devices (headphones) to my Note 8
Reply
Loading...
Highlighted
Constellation

Re: My phone won't connect to other devices using Bluetooth

safe mode did not help either
Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: My phone won't connect to other devices using Bluetooth

Are your devices by any chance connected to another device, when you are trying to pair them with your device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...