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My screen wont com on after charging

After disconnecting my phone  and switching it on, I get a continuous small window saying, "Satrting Phone" but the rest of the screen is black. What can I do to get my phone to start with a normal screen?

Samsung Moderator
Samsung Moderator

Re: My screen wont com on after charging

Try to power the phone on in Safe Mode. 

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. While in Safe mode, you can now uninstall apps that are causing a problem.

If this is unsuccessful, please send a private message with the model code and IMEI number of the phone.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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