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Asteroid

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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What do u do with that information. I supplied my information several weeks ago and never got a reply or heard anything back 

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Constellation

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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I noticed with WhatsApp it seems to be that you have to allow setting "show popups" in WhatsApp's notification settings. After this the edge lighting for WhatsApp should work. Of course the tradeoff is those horrible popups when you open the screen but...

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Astronaut

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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I bought my Note 9 3 days ago. I've double, triple, and quadruple checked all my settings and my edge lighting does not work either. Everything is updated too, so I'm a bit stumped as to why it's not working

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Honored Contributor

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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KwestJones We're currently investigating this with our specialists and need this information in order to align any consistencies that could potentially be causing this. We appreciate you providing this information and we'll be updating the thread with more substantial information once we have it. 

 

For any new posters, or those who haven't already, please continue providing the model code, carrier, and baseband version of the phone. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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Sm n960u

 

Verizon 

 

N960usqs1arh6

 

Note 9 with issue

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Asteroid

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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Brand new Note 9 purchased last week.  All Edge Lighting settings correct.  Not working:

 

Model SM-N960U

Verizon

N960USQS1ARJ9

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Astronaut

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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I have the exact same issue. Screen off no edge notifications despite trying all options.

 

SM-N960F

Not carrier branded-direct from Samsung

N960FXXU2ARJ1

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Honored Contributor

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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@userYn9tYsZlm4

 

Thank you for this info! As this is a non-US model and support for these models is very limited, please seek support for your area. You can do so here: http://www.samsung.com/visitcountry  Thanks! 

 

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Astronaut

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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But the problem is world wide...

 

This forum topic was my first result when searching for 'edge lighting screen off note 9' on duckduckgo.

 

I am going to hang around to hopefully hear a fix 🙏

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Cosmic Ray

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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FYI to folks in this thread. The Edge lighting has been broken since the 8.0 upgrade. It stopped working on my Note 8 and has never worked on the 9 I bought ... even though it's running 8.1. 

They know this so giving your model, baseband and all that is meaningless. It's a known issue and affects every model in every country. It's something broken as of 8.x for this feature. Maybe it'll get fixed in the Android 9 update but then again maybe not.

 

Cheers.

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