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Archsplinh
Constellation

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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To all,

I also have the same problem with the edge light not working.  It was working fine couple days ago when I bought it last week.

I also have the problem work on Allway on display, it seem doesn't work correctly, I try to double tap on the screen, never work.

This is a US unlock version.


Model number SM-N960U1
Serial number < Hidden >
IMEI < Hidden >

 

Thanks,

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Samsung Moderator
Samsung Moderator

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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Thank you for that information. Can you provide me with your baseband version and carrier information as well?

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Archsplinh
Constellation

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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Baseband version 

N960U1UEU1ARJ5

 

I have ATT sim card install in my device.

Thanks

 

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Archsplinh
Constellation

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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Hello all,

I just did a reset setting this morning and everything seem to working properly now (for both edge lighting and Allway on display).

 

Note.. the edge lighting seem to work only with the apps that the phone has suggested (Viber and messages) Gmail didn't work not sure Facebook either.

 

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userbF5IyyqoCZ
Constellation

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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Tuesday November, 27 2018

My edge lighting has not worked since reciept of phone. All combination of settings have been tried and all software is current. 

 

Model number SM-N960U1
Serial number RF8KA101NAX
Android: 8.1.0
Build number: M1AJQ.N960U1UEU1ARJ5
Baseband version:  N960U1UEU1ARJ5

US version, unlocked. T-Mobile is the carrier. 

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userZakdkgmPhW
Asteroid

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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exact problem I have now

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userZakdkgmPhW
Asteroid

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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started after last update.... with Textra app. no worky. .. . with Samsung messaging app works perfectly fine.     tried 2 other 3rd party apps and didn't work unless screen was already on. lame

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userZakdkgmPhW
Asteroid

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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EXACTLY  w/ Textra also.   sooooo annoying

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user4SD4McntPc
Constellation

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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I have the edge lighting problem....

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Samsung Care Ambassador

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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@Purple Peanut @SamsungAl I can confirm this very same problem happened on my S8, S9, and Note 9. It isn't a huge deal, because I don't use edge lighting (maybe I would if it worked as intended) but I just wanted to chime in to say this is a systemic issue that hasn't been quashed. 

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