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Samsung Care Ambassador

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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@Purple Peanut @SamsungAl I can confirm this very same problem happened on my S8, S9, and Note 9. It isn't a huge deal, because I don't use edge lighting (maybe I would if it worked as intended) but I just wanted to chime in to say this is a systemic issue that hasn't been quashed. 

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userQpvIG02vz3
Astronaut

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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I am in the same boat as you.

 

Work or not, it is criminal to sell as a feature then not have that feature work.

 

Thank you, Samsung - Iphone... here I come

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useriCzOinPpbE
Astronaut

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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SM-N960U

N960USQS1CSE1

T mobile

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Samsung Moderator
Samsung Moderator

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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@useriCzOinPpbE Thanks for posting this information. We will send this to our product specialist. When we have a solution we make a public thread for everyone to see. 

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Black02SS
Constellation

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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I have the same problem. 

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userbevLNB5nJx
Astronaut

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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My Note 9 edge lighting doesn't come on whether it's screen is on or off. Who should I report it too ? 

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userpnehdzlDTv
Constellation

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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I have the same problem!!

 

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Samsung Moderator
Samsung Moderator

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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Just to double check, do you have the button switched for, When screen is off lit up?

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KwestJones
Asteroid

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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I have tried all ways.  Edge lighting works when the screen is on but it does not work when the screen is off. I've tried with the setting set to screen off, when the screen is on and always. Very disappointing. 

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Samsung Moderator
Samsung Moderator

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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Can I get your full model code, baseband version, and carrier information?

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