I am in the same boat as you.
Work or not, it is criminal to sell as a feature then not have that feature work.
Thank you, Samsung - Iphone... here I come
I have the same problem.
My Note 9 edge lighting doesn't come on whether it's screen is on or off. Who should I report it too ?
I have the same problem!!
Just to double check, do you have the button switched for, When screen is off lit up?
I have tried all ways. Edge lighting works when the screen is on but it does not work when the screen is off. I've tried with the setting set to screen off, when the screen is on and always. Very disappointing.
Can I get your full model code, baseband version, and carrier information?
I Jane not been able to get mine to work either .note 9 usa .it never lights up, on or off and I downloaded the other samsSamapp as wel
I'm having the same problem with my Note 9. Edge lighting only works when the screen is on
I have the Tmobile Blue 128GB model.
Model number SM-N960U
Carrier configuration version