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Noob
Asteroid

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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I also tried a factory reset and that was no help. 

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Noob
Asteroid

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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Also, everything worked perfect when I got the phone in November of 2018. Edge lighting worked for what's app without pop up on and Skype. 

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Noob
Asteroid

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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New update 9.0 didn't help either. 

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SpookyMist
Constellation

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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I'm having this issue as well. Edge lighting works when the screen is in use, but when it's locked and always on display, it doesn't work. 

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Noob
Asteroid

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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My regular text messages work when the screen is off but not on. Skype only works when the screen is on and what's app I have to set it to show pop up for it to work with the screen off. But works when the screen is on without pop up. I can't believe they haven't fixed this issue yet. 

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Noob
Asteroid

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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@SamsungLarry  any luck with finding a solution for my edge lighting since I provided the info you requested 3 weeks ago? A software reset was a suggestion from a Samsung tech employee but the closest Best Buy is 2 hours away and my only other option would be to send it in and be without my phone for 7-11 days. Please respond...also please help lol 

Noob

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Noob
Asteroid

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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I called Samsung and they want me to send my phone in for a software reset. I could have done it at Best Buy but the closest one is a 2 hour drive. 

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Noob
Asteroid

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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Did you change any settings related to the edge lighting or notifications? 

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Noob
Asteroid

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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Has anyone found a solution yet?

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SpookyMist
Constellation

Re: NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

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Still no resolution, very frustrating. And Samsung just ignores the problem. 

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