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Constellation

New update

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My phones been freezing and cant push certain buttons at times and I gotta restart my phone... the update has alot of bugs... iv never had a problem with my phone till the update. And when I'm texting people if i dont exit out the application ot randomly calls the person i was last texting...

1 SOLUTION

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Samsung Care Ambassador

Re: New update

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ok lets start with the first problem try this 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

and the second problem the calling of people you just texted

 

Go into the main settings of the phone and scroll down to Advanced Features 

then scroll down to Motions and gestures and turn Direct Call off then go Display and scroll to the bottom and turn on Accidental Touch Protection and Touch Sensitivity

 

this should help solve your problems 

 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless

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3 REPLIES 3
Highlighted
Samsung Care Ambassador

Re: New update

JUMP TO SOLUTION

ok lets start with the first problem try this 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

and the second problem the calling of people you just texted

 

Go into the main settings of the phone and scroll down to Advanced Features 

then scroll down to Motions and gestures and turn Direct Call off then go Display and scroll to the bottom and turn on Accidental Touch Protection and Touch Sensitivity

 

this should help solve your problems 

 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless

View solution in original post

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Constellation

Re: New update

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U guys are so smart lol... thank you I did them both.

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Highlighted
Samsung Care Ambassador

Re: New update

JUMP TO SOLUTION

hopefully that solved your problem 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless
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