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usermbcCbEkKFs
Constellation

Not receiving updates?

I got a note 9 on ATT in November, and it's never gotten any updates. Still says I'm on September security patch, and doesn't show any updates available when checking through settings

5 REPLIES 5
Samsung Care Ambassador

Re: Not receiving updates?

@usermbcCbEkKFs  have you talked to your carrier about this? 

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Comet

Re: Not receiving updates?

Do you have an AT&T branded Note9 and use AT&T as your carrier? 

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usermbcCbEkKFs
Constellation

Re: Not receiving updates?

Yes, I purchased it at an AT&T store; haven't talked to them yet but can go to a store today

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Samsung Care Ambassador

Re: Not receiving updates?


@usermbcCbEkKFs wrote:

Yes, I purchased it at an AT&T store; haven't talked to them yet but can go to a store today


If over-the-air update does not work try to use smart switch app to update new firmware.

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userefUHvJ2rPo
Constellation

Re: Not receiving updates?

My notr 9 from T-Mobile hasn't given me the update on the U I 9.0 pie. Why is that

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