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Jamikeele
Asteroid

Not registered on network

Hi everyone. I recently got the note 9 and I am having issues with calls. I'm getting a not registered on network error. Is this a faulty device or something that can be fixed completely? I have manually selected a network and it works till I leave my current town. Then have to reconnect manually. And I also do not have any actual mobile data. I can only make calls. I have Google fi and I am working on this with them currently. But o want to make sure that my device isn't faulty before my 15 days is up.

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Not registered on network

Can you provide your model number, baseband version and service provider?

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Jamikeele
Asteroid

Re: Not registered on network

My model number is sm-n960u1. I don't know what a baseband is and my service provider is Google fi

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Jamikeele
Asteroid

Re: Not registered on network

Also when I go into my sim card info it says mobile network state- disconnected. I am working with Google fi to solve this but thought this might get some answers and might be quicker

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Samsung Moderator
Samsung Moderator

Re: Not registered on network

Have they tried replacing your SIM card? 

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