This is really disappointing. Samsung is telling me I need to send my phone in for repairs, but I don't have a backup phone to use in the mean time. If they know this is a known issue, I feel like they should replace the phone and then I send mine back. Am I the only one feeling this way? I have had MULTIPLE notes and been through the note 7 replacement issue 2 times before they cancelled it and put me in a tailspin finding a replacement phone. Then I went with the 8, and now the 9. As a loyal customer who returned for the phone yet again...you'd think there'd be some loyalty from the Samsung side. Just disappointing.
Samsung told me my phone needed serviced, but they could not provide a phone to use in the mean time. So I went through my carrier and did all the necessary troubleshooting steps and got a warranty replacement device .
This is a hardware issue.this is why they are asking you to send your phone.It is simply the camera module that has somehow became detached and the vibration you hear is the stabilization feature kicking in.You are not authorized to fix it yourself or u will void the warranty.Just send it in