Hey, give this a shot.
Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
Camera > Storage > Clear Data and Clear Cache.
Cut off the ... this is a hardware issue, clear cache or factory reset doesn't solve issue at all ,samsung has to facing the real problem.
I've see more than 3 samsung admin reply with this resolution.
Sounds like we are the beta testers for a $1000+ phone. It's making the news that note 9 has camera issues.
Same issue on my Note 9. Definitely coming from the lens area of the camera when zooming in. It seems like a hardware issue, where the lens is vibrating heavily and won't allow the picture to focus
I did some tests and there is no 2x in pro mode thus the telephoto lens os not used. I too am having this issue and not sure what to do. I dont wanna be charged for a replacement phone thats gonna be a refurb, and i shouldn't be charged for a hardware issue that i didn't cause.
I don't agree. There's 10 x zoom in Pro and 10 x zoom in Auto and and it it only happens in auto.
I'm convinced it's sofware issue. Either way I'm with you too I don't want a refurbished phone