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Samsung Moderator
Samsung Moderator

Re: Note 9 Buzzing sound when Zooming Camera

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You can reset it the phone but the only thing is if you restore the phone back to where it was it will put the app causing the problem back on to your phone. You can go that route or uninstall one app at a time to find the app causing the issue,

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userg7L6EwvfuL
Constellation

Re: Note 9 Buzzing sound when Zooming Camera

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Hi! This is also happening in my Snote 9 now. I just noticed when you record a video (note in safe mode) and try to zoom it starting 2X zoom the screen video display wobbles. Captured the video recording of it and this does not happened before. Would a samsung update might have caused this to happen? Please let me know if there's any solution before I bring it to samsung store for replacement. Thank!

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Samsung Moderator
Samsung Moderator

Re: Note 9 Buzzing sound when Zooming Camera

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@userg7L6EwvfuL Have you tried clearing the cache for your camera app?

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userg7L6EwvfuL
Constellation

Re: Note 9 Buzzing sound when Zooming Camera

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Have not tried that. Can you share how to clear the cache of camera app?

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Samsung Moderator
Samsung Moderator

Re: Note 9 Buzzing sound when Zooming Camera

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@userg7L6EwvfuL The way you will clear the cache for the camera app on your phone is this path. settings> apps> Camera> storage> from there you should see the option to clear the cache.

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userTFdrOeRfoc
Asteroid

Re: Note 9 Buzzing sound when Zooming Camera

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Hi Samsung Mod,

 

SERIOUSLY, it's NOT an app causing this problem....I've had my camera replaced once already and also had my phone swapped out while I was within the exchange period.   SAME PROBLEM comes back.   It's some design flaw with the phone and NOT SOFTWARE related.

 

Why do you think SO many people are having this problem now?   We aren't making this up....Of course this happens at the worst time possible when you're trying to get nice pictures.   TERRIBLE.   Samsung should do the right thing and just admit there is a design flaw....but I guess already moving on to the latest and greatest S10, so all of us folks that spent our HARD EARNED $1000 on this phone are left holding the bag.    I TRULY hope there is some sort of class action lawsuit that arises from this.   This is my 7th Samsung phone and unforunately will be my last.    UNACCEPTABLE responses at this point.   

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SunFlower210
Asteroid

Re: Note 9 Buzzing sound when Zooming Camera

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Picking up my phone from ubreakifix today.. was told issue has been fixed by replacing the whole camera unit.

 

I am gonna test that a little while and post update if issue is truly resolved . Cross my finger hope it won't back again...

 

Ppl who are having same issue most likely same as my phone    as I was told by ubreakifix staff it's a hardware defect, just go to repair shop there is no other way around that to resolve the issue. 

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happhelpdesk
Cosmic Ray

Re: Note 9 Buzzing sound when Zooming Camera

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@SunFlower210  @@@Did they also tell you it voids the water proof warranty of the pho

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SunFlower210
Asteroid

Re: Note 9 Buzzing sound when Zooming Camera

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What? Will that void water proof? Pls no...  I'm going to ask them..


@happhelpdesk wrote:

@SunFlower210  @@@Did they also tell you it voids the water proof warranty of the pho



@happhelpdesk wrote:

@SunFlower210  @@@Did they also tell you it voids the water proof warranty of the pho


 

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happhelpdesk
Cosmic Ray

Re: Note 9 Buzzing sound when Zooming Camera

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That's what I've been told @Sunflower210. If you find out differently, please let me know!

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