It's not using the telephoto lens though. Try blocking the telephoto lens when zoomed in in pro and you won't see it blocked cause its using the main camera. When repeating this in auto i can see my finger blocking the telephoto lens which it then switches to the main camera automatically.
Yes, agreed. I contacted Samsung again and they asked me to try on Safe Mode. Tried and same issue persist. Lastly, they asked me to refer to the nearest Samsung Authorized Service Centre. Arrggg!
Have the same issue, tried everthing that support asked me, and nothing works. I bought this phone on a trip to the us, im from chile, and now ask me to send the phone overthere. Im very dissapointed on the brand and their ability to works issues. Had a acer computer that could be sent here on chile for warranty that i bought in the us.
That's terrible! I'm disappointed in Samsung. Apple would send you a replacement phone and you could mail the broken one back. I just don't like iOS. I know if I just buy another one it's going to happen again eventually. I can't wipe my phone and send for repairs. My whole work and life is on my phone. This is a problem with no permanent fix