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Re: Note 9 Camera Lag Randomly

I have experienced this since the day I got the phone! I have complaint so many times even on this community page but no update what so ever. Samsung needs to step up their game as we pay a $1K for this phone.

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userMLeItwVVZa
Constellation

Re: Note 9 Camera Lag Randomly

Same issue here

 

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userVzba61X4QH
Constellation

Re: Note 9 Camera Lag Randomly

I'm having the same issue and Samsung seems to not care about resolving this issue by staying silent. Next phone I'm switching to the Pixel phone.

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userBEq34FYpiU
Constellation

Re: Note 9 Camera Lag Randomly

Totally agree.  The "interviewers" toted this Note 9 camera as the best.  They must have been paid.  Try to make a video and then send it to someone via Text.  Garbled video.  Shame. No different than the Note 8 I still have. My Note 4 was perfect.  I might go back to it.  Now, the Note 9 camera is totally trash. Lags on picture and video.  I have the 8 gig ram model for $1350.  What the heck Samsung?  Last Samsung phone; ever.

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user1cvhplQLoy
Constellation

Re: Note 9 Camera Lag Randomly

Same issue here.

Model SM-N960U  TMobile 128gb

 Baseband N960USQU1ARH2

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Mr_Armageddon
Asteroid

Re: Note 9 Camera Lag Randomly


@TINNHI wrote:

This has been widely reported by people. The Camera would lag randomly for 2-3 seconds rendering taking pictures/video impossible.

 

Are there any fix coming soon?


Model code:  SM-N960UZBATMB

Baseband version: N960USQU1ARH2

Carrier:  T-Mobile 

 

128GB version, have tried using both Stock and Nova Launcher, pics saved to internal memory. Had constant and horrible lag / freezing (and camera error message) making the camera unusable at times, especially action shots. 

 

Switching the device to WQHD+ resolution seems to have helped and for the last day or so, no lag.

 

Going to continue testing over the weekend, but this definitely seems like a software issue. Hopefully a solution is found soon.  Missed some pretty unique photos of my kids yesterday because of the freezing.

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user6OTuLh97D5
Constellation

Re: Note 9 Camera Lag Randomly

Same darn problem day 1 when I got this phone love it but this is rediculous for the price. 
@samsung don't need "model make" etc we are under the note 9 feed. If many people are complaining it's a software.
The solution is to get on it and fix it. Not bank on the fact that many will keep upgrading.  

At the very least, post what you're doing to fix this .

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userNNTtrltHX0
Constellation

Re: Note 9 Camera Lag Randomly

I'm having this problem too.

 

Model code: SM-N960U1

Baseband Version: N960U1UES1ARH6

Carrier: T-Mobile

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Samsung Moderator
Samsung Moderator

Re: Note 9 Camera Lag Randomly

user6OTuLh97D5 I am escalating this with our specialists to see what options are available and if this can be fixed via software. The information requested is a vital part in finding out if the development team can implement a software update as a fix. Once I have further information to provide, I will be updating the thread publicly. I'm sorry for any inconveniences caused. 

 

Please note, if your device was not purchased in the US you will need to reach out to the support team in your area for assistance as the mods here can only support US model devices. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userCy03K1TmSB
Constellation

Re: Note 9 Camera Lag Randomly

I am also having this issue. I am really disappointed. I hope they fix this soon. 

 

Model: SM-N960U

Baseband: N960USQS1ARH6

Carrier : T-mobile

 

I'm on the September security patch

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