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userlNhJXvZKQ9
Constellation

Note 9 Camera Zoom Buzz

Hello,

 

I know this issue has been "solved" but I am unsure as to best way to expedite remediation. 

I have:
Cleared the data and cache from my Camera App (standard Camera app that came on phone from factory)
Booted my phone in safe mode
Defaulted my camera settings

After all the suggested fixes I have found on this forum, the issue still persists. I understand that this may be a hardware defect? 

Please let me know if any further information is needed

-Ben

6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Note 9 Camera Zoom Buzz

Hey there Ben,

 

I hope all is well. If you don't mind sending a private message here with your model and IMEI number?

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userlNhJXvZKQ9
Constellation

Re: Note 9 Camera Zoom Buzz

PM Sent! Smiley Happy 

-Ben 

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userIxhLSK7lUT
Constellation

Re: Note 9 Camera Zoom Buzz

 

@SamsungJoJo 

 

Hi,

 

I have the exact same issue.

 

Is there a fix for this?

 

-Ollie

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Samsung Moderator
Samsung Moderator

Re: Note 9 Camera Zoom Buzz

@userIxhLSK7lUT Do you experience these symptoms if you test your device in safe mode? Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2

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Turabo
Asteroid

Re: Note 9 Camera Zoom Buzz

My Note 9 has developed the same camera vibration focus problem. I've tried everything from safe mode to factory reset without success. The nearest service is over an hour away. Sending the phone in for weeks is not an option. Disabling the problem lens is an unacceptable solution on a $1000 dual lens device. What is the latest policy or decision from Samsung regarding this problem? A few of the numerous threads on this same topic are almost a year old! 

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Samsung Moderator
Samsung Moderator

Re: Note 9 Camera Zoom Buzz

Hey @Turabo, Thanks for reaching out. Can you send a private message here providing the model number and IMEI so I can further look into this?

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