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bhillig
Asteroid

Note 9 - Camera buzz/blurr when zooming

My Note 9 camera buzzes/blurrs when I zoom.    It does not do it all the time, but it is really annoying when you really wanted to catch that special shot & cannot zoom.

 

In order to get it to work, I have to go into the cache/data & clear both.    This is not a very fast thing to do when you are wanting to take a photo.  

 

It does not appear to be a camera hardware issue as it does not do it all the time.  

 

I have found if I stop Bixby Vision it does seem to not do it for a little while longer.

 

Has anyone tried any other apps that keep this from happening?

I have scoured the boards & most of the topics regarding this issue have been marked as solved....but it doesn't really look like it has been.

 

10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Note 9 - Camera buzz/blurr when zooming

Hey there,

 

Thanks for reaching out. If you don't mind sending a private message here with your model number and IMEI?

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userSgYGOf5hwN
Constellation

Mine does the same thing. Have you found a solution? I us...

Mine does the same thing. Have you found a solution? I use the pro feature but I have been having trouble with that too.

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bhillig
Asteroid

Re: Mine does the same thing. Have you found a solution? I us...

I have not found a solution, but I truly believe it is a software issue vs a hardware issue like they are trying to say it is.   They want to swap out the camera, but I see the problem worse after app updates.     I truly believe the way it behaves it is like two things are fighting over the focus.

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user9G4P6Kj59k
Constellation

I have had the same issue and Samsung replaced my camera,...

I have had the same issue and Samsung replaced my camera, but it didn't fix it.

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useryWkM7qCs58
Constellation

Re: Note 9 - Camera buzz/blurr when zooming

Same problem. Email me so we can start a discussion on how to legit fix this .. 

 

I know I don't have money to buy a new phone and this is a major problem for me. 💯

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Samsung Moderator
Samsung Moderator

Re: Note 9 - Camera buzz/blurr when zooming

Hey there!

If you are having this issue, I would recommend reaching out to a moderator for a repair ticket.

You can send a private message here to reach me: http://bit.ly/2GH8URL

Please provide your (15) Digit IMEI Number and Model Code:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Hance
Astronaut

Update to Galaxy note 10, 10 plus or Galaxy 10 plus

Update to Galaxy note 10, 10 plus or Galaxy 10 plus

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bhillig
Asteroid

Re: Update to Galaxy note 10, 10 plus or Galaxy 10 plus

I don't really think I need to spend 1,000's of dollars to update a phone, that for the most part works.   I do however expect a $1,000+ phone to work the way it should for more than a year.    

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Shabr0
Astronaut

I have the same issue with blurry photos. Heart breaking...

I have the same issue with blurry photos. Heart breaking really.

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