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Asteroid

Note 9 Live Focus/Zoom is blurry and buzzing

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The live focus and x2 zoom on my note 9 has suddenly become blurry and the phone is producing a buzzing/vibrating sound everytime I try to use them. Other people have experienced the same issue, and I assume it is a manufacturing faulty. Shouldn't the phone be replaced? Repair is not a the proper solution if the issue is coming from the manufacturer.

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Samsung Moderator
Samsung Moderator

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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Hello, 

Please try checking out the following link to see if this will clear up the symptoms you're expereincing, 

https://www.samsung.com/us/support/troubleshooting/TSG01001329/#reset-the-camera-app

 

Once that's complete if you're still having trouble, I would ask that you please send me your full model number and IMEI in a private message as the unit may require service:http://bit.ly/2JH2rq2   Also, please include any steps you've taken to try to resolve your symptoms in your message for clarification that would be very helpful! 

 

Thank you guys for reaching out to us! 

 


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88 REPLIES 88
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Constellation

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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I have the same issue, Samsung claims it's a software issue and told me to take it to a Best Buy with Samsung to get a software Refresh. The tech at the counter tells me it's either a hardware issue or Android Pie issue.

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Samsung Moderator
Samsung Moderator

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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@Emoji_Reid can I please have your full model number and IMEI in a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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I have the same problem

 

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Constellation

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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So do I

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Samsung Moderator
Samsung Moderator

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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@userMmetSrw2oX Can I please have your full model number and IMEI in a private message? Do you experience these symptoms when you test your device in safe mode?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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Same issue here. I sent it to Samsung already and they changed out the camera but the phone started to do it again within a few weeks after I received it, very disappointed Samsung. 

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Constellation

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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I have the same issue and have PM'd you as well. Please help me resolve this. Thanks.

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Constellation

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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This is a problem for me also.....

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Astronaut

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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IMEI : <hidden>

SM-N960N

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