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Original topic:

Note 9 Live Focus/Zoom is blurry and buzzing

(Topic created: 07-11-2019 12:50 PM)
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userhLrIKfMqdh
Constellation
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Galaxy Note Phones

The live focus and x2 zoom on my note 9 has suddenly become blurry and the phone is producing a buzzing/vibrating sound everytime I try to use them. Other people have experienced the same issue, and I assume it is a manufacturing faulty. Shouldn't the phone be replaced? Repair is not a the proper solution if the issue is coming from the manufacturer.

91 Replies
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Hey there @userFm7pSfg7bz Can you please send a PM here with your model number and IMEI so I can further look into this for you? Also, Does the symptoms still occur when you test in safe mode?

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userLEnF5MGD3q
Constellation
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Galaxy Note Phones

Same issue here. 

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--ariksempire
Astronaut
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Galaxy Note Phones

Try to restart your phone . I got note 9 to and it's doing good with life focus .or update your software.

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Angelamsc
Constellation
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Galaxy Note Phones

I am having the same issue.  I discovered it in early May 2019 while I was on vacation in Hawaii 😞

Angela

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MrZell
Black Hole
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Galaxy Note Phones

@usernlTZT6dGQB, I will be happy to look into your concerns.

Can you please send me a private message with the below information here: http://bit.ly/2GH8URL

Model code:
(15) Digit IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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ARQ123
Galaxy
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Galaxy Note Phones

I had the same issues, and nothing helped so I break I fix(approved by Samsung) fixed my phone camera for free. You just have to call them and let them know so they can order the part from Samsung. I got mine fixed.

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jsaqqa
Constellation
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Galaxy Note Phones

I have the same issues.... bellow a example video

 

https://photos.app.goo.gl/jcQwZjZqFpwiZzNs6

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usergIt9R5Yui6
Constellation
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Galaxy Note Phones

Post a solution or a suggestion - what I see is pages of usera saying all has same issue

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userxb8Af195Kl
Astronaut
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Galaxy Note Phones

Same issue with my note 9. 

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SamsungRei
Community Manager
Community Manager
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Galaxy Note Phones

Hey there guys!
I would be happy to look into your concerns further.

Can you send us a private message with the below information here: http://bit.ly/2GH8URL

(15) Digit IMEI Number:
Model code:



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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