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Constellation

I have the same issue. Phone was sent in for repairs alre...

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I have the same issue. Phone was sent in for repairs already for this and other issues. Screen and charging port were changed but the camera module wasnt. I paid for this repair. So its upsetting to be still having the same issue. And then for Samsung to want me to send in the phone again for "repairs" without even offering a temp or just replacing the phone in general!

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Asteroid

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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Mine has been doing that for months and I'm not sure what to do. Any suggestions because I received the phone about 6 weeks after it was released due to backorder issues. 

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Samsung Moderator
Samsung Moderator

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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Hello, 

Please try checking out the following link to see if this will clear up the symptoms you're expereincing, 

https://www.samsung.com/us/support/troubleshooting/TSG01001329/#reset-the-camera-app

 

Once that's complete if you're still having trouble, I would ask that you please send me your full model number and IMEI in a private message as the unit may require service:http://bit.ly/2JH2rq2   Also, please include any steps you've taken to try to resolve your symptoms in your message for clarification that would be very helpful! 

 

Thank you guys for reaching out to us! 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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I am facing the same issue from last some days. Please help.

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Samsung Moderator
Samsung Moderator

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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Hey there @user7P6cSdDs6G,

 

Can you send a private message here providing the model and IMEI number so I can further assist you?

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Constellation

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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Hello, 

 

I have been having the same issue since january or february of 2019. How can I get it fix? Please help. Wished I wuld have looked this up sooner. Thanks. 

 

 

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Constellation

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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I have the same issue as well. Would really like to get it fixed.  @SamsungJoJo 

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Samsung Moderator
Samsung Moderator

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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@userkfwmXmozNs Does this issue still happen when your phone is in safe mode? Here are the steps to put your phone in safe mode. 

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. While in Safe mode, you can now uninstall apps that are causing a problem.

 

Turn off safe mode

  1. Press and hold the Power key.
  2. Tap Restart > Restart.
  3. The device will restart in standard mode and you can resume normal use.
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Constellation

Re: Note 9 Live Focus/Zoom is blurry and buzzing

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I am having the EXACT same issue,  and NO ONE is taking responsibility.  I dontd understand how EVERY picture i take is blurry,what happened to the cleae pictures i had when i first got it. Seems like yall just want us to upgrade,  but i usually ONLY do the odd numbers

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