I have the same issue. When you try zooming the screen becomes blurry and the phone makes a buzzing sound. Also, the phone gets warmer than it usually is. Not sure what is going on. Tried everything to resolve the problem but with no solution. Really disappointed.
Hey, give this a shot:
Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
Camera > Storage > Clear Data and Clear Cache.
The problem is there since 2-3 months, i supposed i was the lone warrior.
So have we recieved any solution to this issue yet? Has anybody got their problem resolved?
Kindly provide a solution dear SAMSUNG otherwise, we expect a lot from you! @SamsungLarryK
This issue is due to a failure of camera components. It is a hardware issue. Any efforts to fix it through software are a placebo, and a waste of time. I'm not really sure why admin is soliciting phone details from people, unless they're working on behind-the-scenes repair set-ups.
If you are impacted by this defect, take the phone to your nearest uBreakiFix, a Samsung-authorized repair franchise. Most techs there are familiar with the issue by now. They will look at your phone, but likely have to order the new camera module. One week later, you'll take your phone back for the actual repair, which will take about 2-3 hours. The Note 9 is still under manufacturer's warranty, so the repair is free.
Conversely, you can also call Samsung Support and send the phone in to the repair center in TX. You'll be without your phone for about 7-10 days, but hopefully, the techs there will also be familiar with this failure, and replace the camera module.
My sister showed me her affected $1300 Note 9, and I was blown away by how awful the defect is. I told her about the uBiF route. She called, and they didn't even need to see her phone; "You need a new camera module. We've seen several of these." Her Note 9 is now FIXED, and she's a happy camper.