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usern0i6sNrDkA
Constellation

Note 9 Lose bluetooth pairings after restarting

Often after a restart I lose my bluetooth pairings such as my watch and headphones. When I try to reconnect

it does not find these devices. It takes multiple attempts

Any one have any ideas?

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Note 9 Lose bluetooth pairings after restarting

Have you tried wiping the cache partition of your device and resetting your bluetooth networks?
 

1.    Turn off the device.
2.    Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3.    When the Android logo displays, release all three keys.
4.    An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
5.    Press the Volume down key several times to highlight wipe cache partition.
6.    Press Power key to select.
7.    Press the Volume down key to highlight yes, them and press the Power key to select.
8.    When the wipe cache partition is complete, Reboot system now is highlighted.
9.    Press the Power key to restart the device.
 


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user14GSUBJBg5
Constellation

Re: Note 9 Lose bluetooth pairings after restarting

I went through all of these steps on my Note 9 with a factory support person logged in.

Also turned off the nightly restart.

After a few days was back to the symptop of google assistant getting less functional, requiring restarts.

Within a week it's happening again (bluetooth setup lost on restart)

This time, before the manual restart, I opened the messages app and it popped up a warning that network connection was lost. I've got both carrier and solid wifi networks operating with no interruption, so it's the phone itself.

After the restart, all of the bluetooth configurations were wiped. On re-pairing, Smart Lock asked if I wanted to use the device as an unlock device, so it obviously didn't hold the device setup.

 

 

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Samsung Moderator
Samsung Moderator

Re: Note 9 Lose bluetooth pairings after restarting

@user14GSUBJBg5 can I please have your full model number and IMEI in a private message?

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