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userrQBt9vi5n8
Constellation

Re: Note 9 Over Heating

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I purchased a note 9 in March.  I noticed it was overheating.   This happens so when I am just listening to audiobooks,  charging it, or even when it is idle.  When I am charging it, I get a  notification of a weak charge.  I recently installed a temperature monitor and it indicates a temperature of over 140 degrees Fahrenheit.

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Samsung Moderator
Samsung Moderator

Re: Note 9 Over Heating

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@userrQBt9vi5n8 Do you experience the same symptoms if you test your device in safe mode?

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userrQBt9vi5n8
Constellation

Re: Note 9 Over Heating

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I'll try that.  I do know a reset helps.

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Samsung Moderator
Samsung Moderator

Re: Note 9 Over Heating

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Thank you for follow up. Please keep us posted and let us know if you are still experiencing these symptoms. We are always happy to help.

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userrQBt9vi5n8
Constellation

Re: Note 9 Over Heating

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Yes it still overheats in safe mode.

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Samsung Moderator
Samsung Moderator

Re: Note 9 Over Heating

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@userrQBt9vi5n8 Can I please have your full model number and IMEI in a private message?

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userryEauaBCtA
Constellation

Re: Note 9 Over Heating

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Even i have my note 9 heating issues since i started using it normally....like if use it for continuous 1 hr it becomes so hot in the back that i can't hold my phone anymore then i keep the screen off for like half hour then it becomes normal & it even doubles the heat when i launch the camera and my phone vibrates while the camera is on and the camera screen creates a ripple i don't know why is this happening
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userRIB98q6sm6
Constellation

Re: Note 9 Over Heating

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All phones create a ripple if you get a message with camera open, it is because the image stablizer gets confused. Physics. Nothing specific to Note 9.

Rule of thumb from a very heavy user, restart your phone once every 4-5 days. If I don't restart the phone for more than a week, I feel my phone running warmer than normal and more battery drains.

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user3eRbuIuCQb
Constellation

Re: Note 9 Over Heating

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My Samsung galaxy note 9 gets hot when charging pmus I keep getting an att popup while on internet very frustrating also says finger sensor is blocked when putting password in and unlocking 

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Samsung Moderator
Samsung Moderator

Re: Note 9 Over Heating

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@user3eRbuIuCQb and user43FytIoLgk 

We're sorry to hear you're having this issue, we'd like to escalate this to our specialized team. In order to do so, can you send us a private message here with the below details?-->http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale: (If Available)

Model Code:
IMEI Number:

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