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userryEauaBCtA
Constellation

Re: Note 9 Over Heating

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Even i have my note 9 heating issues since i started using it normally....like if use it for continuous 1 hr it becomes so hot in the back that i can't hold my phone anymore then i keep the screen off for like half hour then it becomes normal & it even doubles the heat when i launch the camera and my phone vibrates while the camera is on and the camera screen creates a ripple i don't know why is this happening
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userRIB98q6sm6
Constellation

Re: Note 9 Over Heating

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All phones create a ripple if you get a message with camera open, it is because the image stablizer gets confused. Physics. Nothing specific to Note 9.

Rule of thumb from a very heavy user, restart your phone once every 4-5 days. If I don't restart the phone for more than a week, I feel my phone running warmer than normal and more battery drains.

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user3eRbuIuCQb
Constellation

Re: Note 9 Over Heating

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My Samsung galaxy note 9 gets hot when charging pmus I keep getting an att popup while on internet very frustrating also says finger sensor is blocked when putting password in and unlocking 

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Samsung Moderator
Samsung Moderator

Re: Note 9 Over Heating

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@user3eRbuIuCQb and user43FytIoLgk 

We're sorry to hear you're having this issue, we'd like to escalate this to our specialized team. In order to do so, can you send us a private message here with the below details?-->http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale: (If Available)

Model Code:
IMEI Number:

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Suicyco
Constellation

Re: Note 9 Over Heating

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I have had my note 9 freeze and overheat as well. I could not turn it off for about an hour untill battery went flat.  I then found out you can hard restart with power and volume button down at same time. Still not happy as it has done it twice now.

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Suicyco
Constellation

Re: Note 9 Over Heating

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My note 9 has also become extremely hot on 2 occasions.  1st time I couldn't turn it off and had to wait untill battery went flat.

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Samsung Moderator
Samsung Moderator

Re: Note 9 Over Heating

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Can I have your full model code and IMEI number via private message?

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userKhvYZwL7Qg
Constellation

Re: Note 9 Over Heating

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I am considering purchasing the Note 9, but i am concerned about the overheating issue, and each time it has been reported, it drops off into a private conversation. has this issue of overheating been resolved??


@SamsungHeath wrote:

We're sorry to hear you're having this issue, we'd like to escalate this to our specialized team. In order to do so, can you send us a private message here with the below details?-->http://bit.ly/2igAXKH

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale: (If Available)

Model Code:
IMEI Number:


 

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Samsung Moderator
Samsung Moderator

Re: Note 9 Over Heating

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It is not abnormal for the phone to get a bit warm while in use. You never want the phone to get too hot to touch though. We typically get you into privates when we suspect the phone may be getting too hot to touch so we get more specific information from you and have our specialized team reach out with options. As long as you can comfortably hold the phone, you shouldn't need to worry. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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TONEYCROSS
Cosmic Ray

Re: Note 9 Over Heating

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That is such a ridiculous post. Can you not get a refund and have to resort to trashing the Samsung name? This phone has a cooling system 3X larger than the Note 8 and S9 and S9+ but yours is SO hot you cant hold it... give me a break

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