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HarleyRob
Asteroid

Re: Note 9 Over Heating

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Bud, before you speak use some of those brain cells.  My phone stays in the 90f most the day and around 6am it hits 107f and starts shutting down applications.  I have ran into this at least 3 times now and believe me it gets really hot, maybe not burn me but uncomfortable enough to lay it down away from everything and see if it explodes.

 

Even if this has some new way of cooling, my phone gets down to 70f rarely, and 90 is what I see on normal use.  Heck Samsung should have me BETA test their phones! I am a heavy user and this kind of freaks me out, especially when I paid $1300!

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Samsung Moderator
Samsung Moderator

Re: Note 9 Over Heating

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Can I have your full model code, baseband version, and carrier information?

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MSTK
Constellation

Re: Note 9 Over Heating

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When I first got my phone I ran all updates and then a factory reset before installing apps. I have not had any problems since. I learned from my previous experience with android phones.
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3aArtistries
Constellation

Re: Note 9 Over Heating

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Same thing. It got so hot I had to drop it when I booted up the phone for the first time.

It has become warm a few times since then but nothing as bad as first turning on the phone from the box.

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Mshouk
Constellation

Re: Note 9 Over Heating

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Me too facing the over heating problem 

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Samsung Moderator
Samsung Moderator

Re: Note 9 Over Heating

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Can I have your full model code and IMEI number via private message?

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Wicked68
Halo

Re: Note 9 Over Heating

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On first run, when you are transferring and reinstalling all your apps, it runs a little hot, but this shouldn't persist. If it's a constant problem, send it back

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userQ3mZaheXqc
Constellation

Re: Note 9 Over Heating

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I have a problem with my Note 9 when I am taking pictures. It gets very hot and has shut down the camera app and one time went completely black. This is the only time I notice it getting hot. Is there a setting I have wrong that won't work properly if the camera is on a long time?

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Samsung Moderator
Samsung Moderator

Re: Note 9 Over Heating

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Hey there, I edited and accepted a current accepted solution for everyone. Mind following the steps listed there so we can escalate this for you?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user3c7EkRKaAo
Astronaut

Re: Note 9 Over Heating

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This has happened 3 times today to me too! I shut it down - left it 10 min in front of cold air conditioner - but after I started again and started the camera it got really hot again on the left side about 2 fingers down from the Bixby button and it shut down the cameras with a Warning notice - too hot to take photos!! "Please wait for phone to cool down"

Annoying as I need to take pictures right now!!! What's going on?? 🤔

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