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Samsung Moderator
Samsung Moderator

Re: Note 9 Over Heating

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Hey @userPkncgL2fYu, can you send me your full model code and IMEI number here?

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userBkWzND2soB
Constellation

Re: Note 9 Over Heating

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This doesn't solve the problem, but keep one of those freezer gel packs handy (not the ice ones, the small ones with the gel inside usedfor first aide). When your phone overheats, put a thin towel or a thin cloth around the cold gel pack and put your phone on top.  The phone will remain dry and the cool gel pack will be pliable enough to provide a soft cushion--effectively chilling your phone quickly.  At least it won't stay hot and you won't have to hold it by the air conditioner.

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userTFj9R0v7gJ
Astronaut

Re: Note 9 Over Heating

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Mine got really hot while watching a preloaded movie,,just switched from iPhone,, hope I don't make a mistake...share solutions please
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userjBbmIB9LRm
Constellation

Re: Note 9 Over Heating

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Note 9 got so hot it cracked my front glass! New black 128gb left side gets blazing hot. Think its going to  blow up like the note 7!

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Samsung Moderator
Samsung Moderator

Re: Note 9 Over Heating

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Hey, @userjBbmIB9LRm We're sorry to hear you're having this issue, we'd like to escalate this to our specialized team. Can you shoot us a private message?

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Samsung Moderator
Samsung Moderator

Re: Note 9 Over Heating

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Hey there, could you please follow the accepted solution for this thread so we can get this escalated to our specialty team?

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user43FytIoLgk
Constellation

Re: Note 9 Over Heating

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How did you revolve the overheating issue?

Did Samsung hook you up with a third party company?

 

It seems I'm having the same issue as you did.  My Note9 gets really warm in the idle state and the battery drains fast.

When I contacted Samsung about this issue, they hooked me up with UBREAKIFIX.

 

Thanks

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userm81fAEelF0
Constellation

Re: Note 9 Over Heating

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How did you resolve the over heating issue
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usercyEqCEq6TP
Constellation

Re: Note 9 Over Heating

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My phone note 9 is getting heated after this new software update...guys help me out in this

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Samsung Moderator
Samsung Moderator

Re: Note 9 Over Heating

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Can I please get your full model number and IMEI in a private message?

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