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Asteroid

Note 9 Power Cycling

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Hi.

 

My Note 9 goes through spells of power cycling. It started on Saturday. I booted it in safe mode and didn't have issues for about 24 hours, then it started again, so I did a factory reset, and am still having issues.

Any ideas @SamsungQue 

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Asteroid

Re: Note 9 Power Cycling

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Found a solution : Disabling the finger print sensor. It has something to do with it putting out so many bad readings that it crashes the phone. A reset will NOT help. Disabling the finger print sensor did the trick. 

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Asteroid

Re: Note 9 Power Cycling

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Followup, still having issue. No SD card. No water damage. No overheating.

 

Not sure what's causing this. Smiley Sad

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Community Manager
Community Manager

Re: Note 9 Power Cycling

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Honestly, I would recommend having the phone evaluated by a certified technician. You can do so by visiting a local uBreakiFix location or you always have the option of sending it into the Samsung service center.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Highlighted
Asteroid

Re: Note 9 Power Cycling

JUMP TO SOLUTION

Found a solution : Disabling the finger print sensor. It has something to do with it putting out so many bad readings that it crashes the phone. A reset will NOT help. Disabling the finger print sensor did the trick. 

View solution in original post

Reply
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