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Astronaut

Note 9 S PEN issues

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Unable to recognize my Spen on Note9

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Constellation

Try restarting device

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Try restarting device

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6 REPLIES 6
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Constellation

Try restarting device

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Try restarting device

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Constellation

Reset the S pen settings and it will connect again

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Reset the S pen settings and it will connect again

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Cosmic Ray

Neither of those works having same issue.

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Neither of those works having same issue.

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Constellation

Have u find the setting to restart the S pen it just need...

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Have u find the setting to restart the S pen it just need to reconnect

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Constellation

Re: Note 9 S PEN issues

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Could someone help.

My note 9 does not recognise spen. Says disconnected. I can't do anything. I rebooted, put in safe mode, took off case, tried to reset s pen. Seller sent me another s pen. To no avail. It will not detect it is in the device

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Samsung Moderator
Samsung Moderator

Re: Note 9 S PEN issues

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Since the troublehooting and replacment S Pen have not been helpful it would be recommended to have the phone serviced. For service in the U.S. you can visit https://www.ubreakifix.com/samsung or call 1-800-786-7864. Outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



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