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userShoXb3pEyK
Cosmic Ray

Note 9 - Weird vibrating camera issue when zooming

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I have no idea what's going on with my Note 9. When I zoom in, my phone vibrates like it's receiving a call on vibrate and lasts a long time. I believe it is coming from the camera lens motor to adjust the aperture. I tried it in different lighting too, and I even reset camera settings, but it did not work.

 

It has been vibrating before, but not as much, so I thought it was normal. Now it is vibrating for literally 25 seconds straight. I'm sure that's not normal. It's pretty loud too; it sounds like a battery powered shaving razor. 

 

Today, a suspicious car pulled up in front of my neighbor's house and I tried to zoom and take a picture of the license plate, but the photos are blurry because of the vibration (I still let him know, and it was just an Amazon package delivery)!

 

 

I bought this phone brand new (pre-order) factory sealed, from a trusted and verified retailer about a month and a half ago. I absolutely need a functional camera and this should not be happening. I can provide proof if needed.

 

I appreciate all and any help!

 

Update: I took my Note 9 to uBreakiFix. They determined that it was an OIS component defect and repaired the device for free. They replaced the entire camera.

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Note 9 - Weird vibrating camera issue when zooming

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If you have tried all the troubleshooting steps and still experiencing this symptom; we can look into this further. Please send us a private message with your model, IMEI, and serial number to the link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: Note 9 - Weird vibrating camera issue when zooming

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Does this occur with all apps?

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userShoXb3pEyK
Cosmic Ray

Re: Note 9 - Weird vibrating camera issue when zooming

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It happened very briefly with WhatsApp but doesn't with Snapchat. Still, I can't really do anything on those apps except take simple photo and video. The default camera app has what functionality I use the most and that definitely has a problem. 

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Samsung Moderator
Samsung Moderator

Re: Note 9 - Weird vibrating camera issue when zooming

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Hey, give this a shot.

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
 Camera > Force Stop > Storage > Clear Data and Clear Cache. 
 Restart Phone

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userShoXb3pEyK
Cosmic Ray

Re: Note 9 - Weird vibrating camera issue when zooming

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I did as you said and I didn't notice any vibrating when zooming. I think it worked, and I hope it won't happen again. If it does, I'll let you know. Thanks for the help!

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Samsung Moderator
Samsung Moderator

Re: Note 9 - Weird vibrating camera issue when zooming

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You are very welcome.

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userZZt3uf9xBv
Constellation

Re: Note 9 - Weird vibrating camera issue when zooming

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I have the same problem. My Note 9 camera vibrates while using x2 zoom option in auto mode. I followed your instructions, but I still have this problem.
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userShoXb3pEyK
Cosmic Ray

Re: Note 9 - Weird vibrating camera issue when zooming

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I still have the problem. I did the reset but it still persists. I was trying to zoom in to take a picture of the sunset yesterday, but it was vibrating and the camera wouldn't focus. I had to take the picture with no zoom. I have a video of the issue occuring, and I can post more if needed. Good to know I'm not the only one.

 

Videos of problem: 

https://www.youtube.com/watch?v=soa5Se9VZb4

 

https://www.youtube.com/watch?v=sUqkJX326RM

 

https://www.youtube.com/watch?v=eUek7nJ1btE

My Note 9's camera is strangely vibrating when I zoom in. I cannot take stable and clear photo/video. I haven't seen anyone else with this problem.
Uploaded by Funner Time on 2018-10-14.
Uploaded by Funner Time on 2018-10-14.
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Red Giant

Re: Note 9 - Weird vibrating camera issue when zooming

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go to ubreakifix for that

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userSqzaMkbx1Y
Constellation

Re: Note 9 - Weird vibrating camera issue when zooming

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Same exact issue for me as well.  Live focus doesn't work either.  I've done all suggested troubleshooting steps.  

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