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userShoXb3pEyK
Cosmic Ray

Re: Note 9 - Weird vibrating camera issue when zooming

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The problem is persisting still. I was trying to get a picture of the sunset yesterday and could not zoom because the vibrations made the shot so blurry. That really sucked because it was a nice sunset. I'd like to have a functional camera, having paid $1,000 (cash) for my Note 9 and only having it for about 45 days now. I have never dropped or damaged my Note 9. Before this phone I had a Galaxy S8 which worked perfectly.

 

Videos of problem: 

https://www.youtube.com/watch?v=soa5Se9VZb4

 

https://www.youtube.com/watch?v=sUqkJX326RM

 

https://www.youtube.com/watch?v=eUek7nJ1btE

My Note 9's camera is strangely vibrating when I zoom in. I cannot take stable and clear photo/video. I haven't seen anyone else with this problem.
Uploaded by Funner Time on 2018-10-14.
Uploaded by Funner Time on 2018-10-14.
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MartinNote9
Asteroid

Re: Note 9 - Weird vibrating camera issue when zooming

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This issues because you dropped the phone?

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user3zB9PmC4zK
Constellation

Re: Note 9 - Weird vibrating camera issue when zooming

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Having the same issue . I tried wiping the cache and data and restart trick, but no luck. Still vibrating. 

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Samsung Moderator
Samsung Moderator

Re: Note 9 - Weird vibrating camera issue when zooming

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@user3zB9PmC4zK, Can you provide us with your model code and provider?


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user7QzgykwWyh
Constellation

Re: Note 9 - Weird vibrating camera issue when zooming

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Hey my Note 9 also does this but after trying what you said it is still doing this vibrations. It is only when zooming in brigt conditions. Can you help me?

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Samsung Moderator
Samsung Moderator

Re: Note 9 - Weird vibrating camera issue when zooming

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Can I have your full model code and IMEI number via private message?

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userQ8oTXEtCN7
Astronaut

Re: Note 9 - Weird vibrating camera issue when zooming

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Even i am facing same problem. Whenever i try to use 2x zoom and live focus mode my phone starts vibrating and all pictures are captured blur. I tried the way you said like go to settings>app>show system apps>camera>force stop>clear data>clear chache After doing this problem still persists, but as much as it was before. And after this i am not able to record videos in UHD . Its like this setting has disappeared from my camera. Please help me. I am an youtuber and i record all my videos through my note 9. And i don't wanna record just in full hd. I want to record in UHD
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userGmolhnMPC3
Constellation

Re: Note 9 - Weird vibrating camera issue when zooming

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It didn't work for me

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userKeeTj04zTm
Constellation

Re: Note 9 - Weird vibrating camera issue when zooming

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Same problem I face,when I zoom the picture quality is not clear and i can fill the sound coming from the camera.its a very expensive fone but it's not working as how it should be working.looks like it's a factory fault.

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Samsung Moderator
Samsung Moderator

Re: Note 9 - Weird vibrating camera issue when zooming

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If this issue happens when the phone is in safe mode, service repairs would be recommended. Please message us for further details.

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