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usercyKbVGzU5D
Constellation

Note 9 buzzing and vibrating when zooming with blurry/wavy image

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My camera makes a buzzing sound and is vibrating the whole phone when I reach about 1.7x zoom. The image also gets blurry and wavy when this happens. I have tried restarting the phone and clearing cache data for that camera and still the same results. Is there any fix for this? 

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Note 9 buzzing and vibrating when zooming with blurry/wavy image

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If this issue is happening with the phone in safe mode, then repairs are generally recommended. You have the option to speak with your carrier regarding possible options they may have for you. You also have the option to visit a local uBreakiFix for a walk-in service repair. And as a final option, Samsung offers a ship-in repair through our Authorized Service Center. It's a 7-14 business day turn-around time. Should you need the ship-in option, you can message us privately here with your full model code and IMEI for more details. 

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14 REPLIES 14
mr_deadbush
Asteroid

Hmm, not that I know of.

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Hmm, not that I know of.

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Samsung_J3WfxSR
Astronaut

I'm having the same issue with mine. Started a week or so...

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I'm having the same issue with mine. Started a week or so ago

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user0YjDD2mQWP
Constellation

Re: I'm having the same issue with mine. Started a week or so...

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First time used zoom to full today. Got the wavy stuff. Hope it can be fixed or will be going back to my Pixel 2xl

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Samsung Moderator
Samsung Moderator

Re: I'm having the same issue with mine. Started a week or so...

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@user0YjDD2mQWP I would try testing with a third party app to see if the issue occurs there also. If the issue occurs in all apps and is not corrected by clearing the Cache Partition, service would be recommended. To set up service, please send a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky

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Samsung Moderator
Samsung Moderator

Re: Note 9 buzzing and vibrating when zooming with blurry/wavy image

JUMP TO SOLUTION

If this issue is happening with the phone in safe mode, then repairs are generally recommended. You have the option to speak with your carrier regarding possible options they may have for you. You also have the option to visit a local uBreakiFix for a walk-in service repair. And as a final option, Samsung offers a ship-in repair through our Authorized Service Center. It's a 7-14 business day turn-around time. Should you need the ship-in option, you can message us privately here with your full model code and IMEI for more details. 

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useryXQJJ8eIii
Constellation

Re: Note 9 buzzing and vibrating when zooming with blurry/wavy image

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I have exact same issue  between zoom range x2-x4. Please advise.

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Samsung Moderator
Samsung Moderator

Re: Note 9 buzzing and vibrating when zooming with blurry/wavy image

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@useryXQJJ8eIii Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2 Do you also experience these symptoms in safe mode?

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Samsung_tnDog92
Astronaut

Mine does the same thing. I hate I chose this device!

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Mine does the same thing. I hate I chose this device!

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userUAtDL5kku9
Constellation

Re: Note 9 buzzing and vibrating when zooming with blurry/wavy image

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I'm also having the same issue now....haven't even had the phone a year and can't zoom in passed 2.0 don't know what the issue is. Works perfectly fine on another camera app but not the stock camera app. Any suggestions???

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