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Astronaut

Note 9 camara

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I am having an issue where if I zoom in on auto or use live focus, the camera will start to make a buzzing noise and vibrate as well as not focusing andbeing blurry

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Samsung Moderator
Samsung Moderator

Re: Note 9 camara

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If the factory reset did not work the next step would be having a certified technician evaluate the device. You have the option of visiting a local uBreakiFix location or sending your device into the Samsung Service Center. If you would like to send your device in you can send me a private message with your full model code and IMEI number and we can look into getting that set up for you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Moderator
Samsung Moderator

Re: Note 9 camara

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Hello, does this happen in all camera modes?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Note 9 camara

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Mine does the same thing. They tried to get me to hard reset it and a bunch of other stuff. Nothing worked. Got to assume a flawed design or defective camera

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Note 9 camara

JUMP TO SOLUTION

If the factory reset did not work the next step would be having a certified technician evaluate the device. You have the option of visiting a local uBreakiFix location or sending your device into the Samsung Service Center. If you would like to send your device in you can send me a private message with your full model code and IMEI number and we can look into getting that set up for you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

I just replaced my phone because of this problem. After 1...

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I just replaced my phone because of this problem. After 10 days, the replacement phone started having the same issue. What on earth is going on, Samsung?

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Constellation

It or also happening to my note 9 only on coming or auto...

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It or also happening to my note 9 only on coming or auto focus modes.

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Constellation

Re: Note 9 camara

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I have the same problem, and I've messaged multiple Samsung mod's and I'm not receiving any help. No responses. It's been over a week! My zoom has been problematic for months!!!

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Samsung Moderator
Samsung Moderator

Re: Note 9 camara

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Can you send me a private message using this link here? Provide the following information.

  • Model Number
  • IMEI Number
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