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TheRabbi
Halo

Re: Note 9 camera freezes

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Security patch =/= camera stability. 

 

But good luck!

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Samsung Moderator
Samsung Moderator

Re: Note 9 camera freezes

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Unfortunately I don't have much more information at this time. I confirmed with our specialists that an update is being sent out but since we can't speculate on the release date I don't have an estimated date of arrival for the update.


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Mikebluv
Cosmic Ray

Re: Note 9 camera freezes

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appriciate your response but because it took over 2 months and there is still no confirmed fix i have returned my Note9 and switched for the Pixel 3 xl. Now I no longer miss moments of my son and no red eyes. 

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MikeBates
Cosmic Ray

Re: Note 9 camera freezes

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Thanks @SamsungCole.

To clarify, are you saying that updates, in general, are being sent out?  Or are you saying that Samsung is aware of the problem and is working on an update to come out to solve the camera glitch we're having but you can't speculate on the date?

 

Thanks. Michael

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Samsung Moderator
Samsung Moderator

Re: Note 9 camera freezes

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Updates to fix this are on their way, I just don't know when.


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jeffcarp
Asteroid

Re: Note 9 camera freezes

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@SamsungCole can you please clarify your comment. Are you saying that it is confirmed that there is an update coming out that specifically solves this problem?

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Samsung Moderator
Samsung Moderator

Re: Note 9 camera freezes

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Our specialists have given us the directive that an update is coming out to fix this issue specifically. However, due to us being unable to speculate on the release of future updates, I don't have an exact date for when to expect this. 


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jeffcarp
Asteroid

Re: Note 9 camera freezes

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@SamsungCole That's helpful. Thank you. I understand not being able to speculate on the date. Is it accurate though to say that the fix is NOT any of the updates released in the past month? 

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Samsung Moderator
Samsung Moderator

Re: Note 9 camera freezes

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I don't believe so but I don't know a 100%.


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userjasvzeyPJJ
Cosmic Ray

Re: Note 9 camera freezes

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@SamsungCole received update yesterday, butit did NOT say anything about fixing the camera freeze issues! It said update has to do with slo mo video recording!..Seriously! Fix the basic camera freeze issue first

 

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