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Re: Note 9 camera freezes

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@SamsungCole wrote:

Our specialists have given us the directive that an update is coming out to fix this issue specifically. However, due to us being unable to speculate on the release of future updates, I don't have an exact date for when to expect this. 


@SamsungCole Thank you so much my man!! This has been the best news we've gotten in the last 50 pages! 

 

Did your specilists say this update will come before One UI Android Pie? Since thats' over 2 months away at least. 

 

 

Good job people in this thread! My faith in Samsung was not misplaced. 

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Samsung Moderator
Samsung Moderator

Re: Note 9 camera freezes

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The product specialists have not given us an update as of yet. As soon as they do, we will post it publicly.

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Re: Note 9 camera freezes

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@SamsungLarry wrote:

The product specialists have not given us an update as of yet. As soon as they do, we will post it publicly.


@SamsungLarry Ok but just to confirm they did tell you there is a fix specificially for this camera freezing issue coming soon right? 

 

It gets confusing when you say haven't given you an update yet and @SamsungCole says there's definitively a fix for this camera freezing issue coming soon. 

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Samsung Moderator
Samsung Moderator

Re: Note 9 camera freezes

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I apologize for the confusion. We have not received an update as to when.

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ksancho442
Constellation

Re: Note 9 camera freezes

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I too got the arj9 on Verizon. I can confirm that it does not fix the problem. I applied the update and cleared the cache partition. 

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Re: Note 9 camera freezes

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@SamsungLarry wrote:

I apologize for the confusion. We have not received an update as to when.


Ok that's fair. I appreciate the confirmation.

 

So it looks like we're definitely getting a fix for this issue. Confirmed by two people.

 

Thank you! 

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Re: Note 9 camera freezes

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 So it looks like we're definitely getting a fix for this issue. Confirmed by two people.


But not by any official statement from Samsung, which still does not publicly acknowledge that this is a serious problem exhibited by perhaps 15-30% of the Note9s.

 

It's been three months so far that Samsung has been unable to fix the problem. Even if a fix is coming, it could take another three months, or six, or twelve. The phone should not have gone on sale with a defect this severe.

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Re: Note 9 camera freezes

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Well what do you want as far as a public acknowledgement? There's no news outlets reporting the issue besides the one Forbes article. So why would Samsung want to "publically" acknowledge anything if no one even knew they had a problem?

 

It looks like people are getting the November security patch on Verizon/Sprint/AT&T. Unlocked should be getting it within the next week or two.

 

We have confirmation that specific camera freezing issue was recognized, investigated, and the fix for the problem is coming in the next two patches. 

 

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TheRabbi
Halo

Re: Note 9 camera freezes

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Somebody suggested to turn off all AI features of the camera. Trying that now.

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KPsquared
Cosmic Ray

Re: Note 9 camera freezes

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@TheRabbi wrote:

Somebody suggested to turn off all AI features of the camera. Trying that now.


I've had AI off since September. Made no difference for me. 

 

Here's what I noticed: I can hear/feel the aperture blades adjusting back and forth right around the time the image freezes.  Even in video it does this. Then I get the message that Camera Failed. When I reopen the camera, it seems to work fine. 

 

I just got another update today, so I'll see if it glitches again.

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