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NicoleBurchett
Asteroid

Re: Note 9 camera freezes

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If there is any motion. And only the back camera. Most of the time literally. Im thinking of going back to my note 8 becsuse of this. I keep it on Auto.

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Mikebluv
Cosmic Ray

Re: Note 9 camera freezes

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@samsung You have lost this dedicated Samsung Customer. Had a Samsung Phone since Galaxy S and now since I missed the pictures of my son during halloween which i thought i took but the camera froze and the picture is missing. Selling the Note 9 and buying a Pixel 3Xl. #Neveragian 

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Samsung Moderator
Samsung Moderator

Re: Note 9 camera freezes

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I haven't heard of any issues with Smart Stay. Does the issue occur with Smart Stay off?

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Knavely
Cosmic Ray

Re: Note 9 camera freezes

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I've turned off Smart Stay and, so far, haven't noticed any problems with the camera. But then, I haven't been using the camera that much.  I'll let you know in a few days if this solved my problem.  Suggest others who are having this problem turn off Smart Stay to see if it works.  I'm hoping it does,

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Knavely
Cosmic Ray

Re: Note 9 camera freezes

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Well, seems like turning off Smart Stay didn't work .  Camera is freezing up again, for 1- 5 seconds at a time.   Wish you could provide a solution.  This is maddening.

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Samsung Moderator
Samsung Moderator

Re: Note 9 camera freezes

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@Knavely; Have you tried the troubleshooting steps I provided earlier? What were your results?

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Knavely
Cosmic Ray

Re: Note 9 camera freezes

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Yes, just now (cleared cashe & data).  I also disabled video stabilization since someone thought that could be the culprit.  Not sure why since screen freezes even when taking still photos.  I will let you know if any of this helps.  If screen still freezes, I will try again in safe mode.  I'll let you know results.

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Knavely
Cosmic Ray

Re: Note 9 camera freezes

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I started to have the same problem even after following your troubleshooting steps.  I then read somewhere that clearing out the system cache might resolve the problem.   So I did that and I also did not enable any of the widgets that were disabled during the reboot process. So far, no problem.  However, I haven't used the camera much since then; I will let you know if I start to experience it again.  I will be using the camera Weds at my granddaughter's soccer game.  Hope it work.  

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Supernova

Re: Note 9 camera freezes

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@Knavely: Give this a try.

 

  1. Settings
  2. Apps
  3. 3 Vertical Dots
  4. Show System Apps
  5. Camera
  6. Storage
  7. Clear Cache 
  8. Clear Data
  9. Restart Device
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userYCRnZLWn84
Asteroid

Re: Note 9 camera freezes

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It doesn't.  Nothing we can do fixes it. Samaung needs to fix the app or driver.

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