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ZEOS
Asteroid

Re: Note 9 camera freezes

They're probably including the "camera fix" in the Pie update instead of a stand alone update for the US. I just hope the Pie update is sooner rather than later. *sigh*

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userKWOlCaZrLS
Constellation

Re: Note 9 camera freezes

I agree.

Samsung said the update is this month, then have to wait for TMobile to push it out.  How ever long that's going to take.

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user4e98ASsDab
Constellation

Re: Note 9 camera freezes


@userKWOlCaZrLS wrote:

I agree.

Samsung said the update is this month, then have to wait for TMobile to push it out.  How ever long that's going to take.


I just applied the ARL1 update from T-mobile. 

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userT80yY1KMxL
Asteroid

Re: Note 9 camera freezes

It's all a lie folks! The fix is never going to happen  Samsung will suffer for this.

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user4e98ASsDab
Constellation

Re: Note 9 camera freezes


@user4e98ASsDab wrote:

@userKWOlCaZrLS wrote:

I agree.

Samsung said the update is this month, then have to wait for TMobile to push it out.  How ever long that's going to take.


I just applied the ARL1 update from T-mobile. 


It appears to have fixed the problem!! I have not been able to make it freeze which was easy to do before the update (even after a reboot). 👍

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ZEOS
Asteroid

Re: Note 9 camera freezes

Glad to hear it!  This long freezing camera saga is pretty much over now, I'm glad they fixed it, I knew it was a software issue since rebooting got it working temporarily.

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userihke79z5ns
Cosmic Ray

Re: Note 9 camera freezes

ARL1 installed as well. No issues with the camera any more.

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ZEOS
Asteroid

Re: Note 9 camera freezes

Awesome, no update yet for me on ATT. Looking forward to the Pie OneUI update

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usershblToOxB7
Constellation

Re: Note 9 camera freezes

I'm on ATT too and tonight was the first time when I noticed the camera freezing when trying to record in low light with the light on :-(. I also noticed the motion stabilization being greyed out after that and it worked fine for a couple of short videos once I rese the camera settings. then it froze again. I rebooted it and it started recording again.
So dissapponted - I'm still within my return period for this Note 9 which otherwise I've enjoyed a lot . I feel like Samsung should have been more forthcoming and offer a faster resolution to this major bug. Not sure how people lived with this major inconvenience for so long. 

Though I hate to have spent all this time setting up the device to my liking I'm goign to return it if it wont get fixed on ATT within a week. Too many choices out there to put up with a mediocre device that Samsung wont stand by. This is my 2nd Samsung phone but maybe the last. 


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jeffcarp
Asteroid

Re: Note 9 camera freezes

Do you have the ARL2 update from AT&T yet? You'd be the first person to say they still have the problem after ARL2. 

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