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Ricky408
Asteroid

Note 9 car bluetooth pairing issue

My Note 9 is having problems pairing with my car (Prius) bluetooth.  Once paired, it is connected for call audio but not media audio. I tried reconnecting and the same issue comes up. I deleted my phone from my car bluetooth and reconnected but still the same issue. After a few more attempts, the phone struggles to stay connected even for call audio. I thought these bluetooth connectivity issues were already addressed since they were reported by Note 8 and Galaxy S9 users.

163 REPLIES 163
Samsung Moderator
Samsung Moderator

Re: Note 9 car bluetooth pairing issue

Hello @Ricky408, give this a shot; 

Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Device Maintenance>Storage> Clear Cache/Data

Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Phone (All 3)>Storage> Clear Cache/Data

Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Bluetooth>Storage> Clear Cache/Data

what year was the car manufactured? 

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Ricky408
Asteroid

Re: Note 9 car bluetooth pairing issue

Hey @SamsungJace, I tried this and it still doesn't work. It pairs and initially it'll say it's paired for both calls and media but then a few seconds later the media audio is disconnected and if you try swiping to turn it, nothing happens.

 

My vehicle is a 2010 Prius.

 

Thanks. 

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Samsung Moderator
Samsung Moderator

Re: Note 9 car bluetooth pairing issue

@Ricky408 Please send us a private message so that we can get some more details: Private Message Link

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userwAh2MA5PRD
Constellation

Re: Note 9 car bluetooth pairing issue

Same issue for me, even after a Garmin's software update!!!

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Stevessvt
Asteroid

Re: Note 9 car bluetooth pairing issue

Give up. It's futile. I've moved on and purchased another device that works as it should. This will never be fixed.
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Samsung Care Ambassador

Re: Note 9 car bluetooth pairing issue


@Ricky408 wrote:

Hey @SamsungJace, I tried this and it still doesn't work. It pairs and initially it'll say it's paired for both calls and media but then a few seconds later the media audio is disconnected and if you try swiping to turn it, nothing happens.

 

My vehicle is a 2010 Prius.

 

Thanks. 


this kind of symptom seems like your car bluetooth is already connected to one of your devices already. If you connect to a bluetooth device and media audio disconnected after a few seconds it means that the bluetooth device already connected to one other device. If a bluetooth speaker connected to two devices one or the other connects to either media or call audio. make sure no other devices connected to your car bluetooth. It has to be disconnected to all bluetooth sources because what it happen is that your car bluetooth, when you make a call, it will switch back and forth to other devices for calls it has a lot of interference. If your phone only connects to one audio output means the speaker is already connected to another bluetooth source.

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userb0ujVGjXai
Asteroid

Re: Note 9 car bluetooth pairing issue

My phone and car doing the same thing with note 9.

 

 

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userb0ujVGjXai
Asteroid

Re: Note 9 car bluetooth pairing issue

My phone and car doing the same thing with note 9. Please help!!

 

 

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userCTAblpbzBW
Constellation

Re: Note 9 car bluetooth pairing issue

Mine was doing the same. Go to the Bluetooth connections and turn off the message pairing. Phone will sync and operate like it should.

 

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