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userTdgxlcDqww
Constellation

Re: Note 9 car bluetooth pairing issue

I have a 2016 Rogue and this did not help my issues.  What else can I do to get my bluetooth to work in my vehicle?  It connects to my verizon jetpack with no problems. 

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useryTFJHGyF4H
Constellation

Re: Note 9 car bluetooth pairing issue

Hi, I just got my Note 9, having same problem to connect Renault R-link. Connection keep on and off for every few seconds

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jnyc10306
Constellation

Re: Note 9 car bluetooth pairing issue

Turn off wifi while you drive. !

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user0BXr75Lody
Constellation

Re: Note 9 car bluetooth pairing issue

Wifi is off while I am driving,  so this does not resolve the issue. Thank though Smiley Happy

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user3zB9PmC4zK
Constellation

Re: Note 9 car bluetooth pairing issue

Wow did that actually work for you ?  

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Samsung Moderator
Samsung Moderator

Re: Note 9 car bluetooth pairing issue

Hey guys, I'm tagging a few of you that I need one more piece of information from. Our specialists have responded and directly requested the baseband versions that we're seeing this happen with. If you are new to the thread, be sure to provide us with the model code of the phone, your baseband version, carrier, and the car/radio model information. Thanks!

 

Need Baseband Version information from:

 

@userXT8D9EgJ7x

@userkJsQDtphI7

@useryTFJHGyF4H

@userIp01ygLlYA

@Talisman

@user0KRg87svV3


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SomeTechGuy
Cosmic Ray

Re: Note 9 car bluetooth pairing issue

Instead of cherry picking certain people to help why dont you just fix the issue for EVERYONE?

 

 

Bluetooth not working in my car is a SAFETY ISSUE!!!

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Samsung Moderator
Samsung Moderator

Re: Note 9 car bluetooth pairing issue

Never said we weren't fixing it for everyone. The people listed were just ones that hadn't posted the Baseband version. I'm sorry the process takes such a long time, but I do appreciate you providing your information already SomeTechGuy. I'll let everyone know once I have more. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userLhYpkNQDqx
Constellation

Re: Note 9 car bluetooth pairing issue

I am facing the same issue with Note9 and 2008 BMW. Should move back to iPhone.

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Smallwood
Asteroid

Re: Note 9 car bluetooth pairing issue

Dear Samsung people,

 

Please send also for me the instructions for fixing the issue. The requested details are below. 

 

I have purchased my Note9 a week ago, and I am already experiencing issues with pairing to bluetooth devices. 

I cannot connect the media bluetooth with my car, Skoda Superb 2014. With iPhone7 & Honor9 there has never been such issues with the same car.  

Clearing the cache or other tricks mentioned here do not work, so the issue need to be fixed for real. 

 

 

 

Samsung has had these major bluetooth issues ongoing for years, and with Note9 from the very beginning of delivery. There has been no fix for it since, so the possibility of Samsung carrying responsibility on this seem minimal. There are journals about this as well: 

 

https://www.forbes.com/sites/ewanspence/2018/10/10/samsung-galaxy-note-9-bluetooth-connection-proble...

 

and 

 

https://www.valuewalk.com/2018/10/galaxy-note-9-bluetooth-issues-samsung/

 

and 

 

https://piunikaweb.com/2018/10/09/samsung-galaxy-note-9-bluetooth-issues-come-to-light/

 

and, unluckily for us Note9 owners, the list goes on.

Unluckily for me, I did not do a proper research before my purchasing decision, instead I reviewed the (paid) youtube reviews and website comparisons. 

 

The consumer understanding at this point is that Samsung does not have enough pride over the product or work ethic to carry the responsibility for such issues. In addition, the customer communication is below accepted level (you may review this thread as an example). It seems the aim is to play time and forget such problems, sweep them under the rug, and focus on the new models to come. An honest "we will not have a solution" would be appreciated so people could return the non-functioning products in time.

 

Should there be no fix within a couple of weeks, for me it is obvious the phone will be returned and replaced with iPhone X. It is not as versatile, but the basic functions work. There is no use for this phone if the bluetooth does not work properly, it is a major part of the phones use.

 

I do not encourage intimidation; it is just my personal call to be sensible to return an unfunctioning phone within the return period and get a working one in return.  I would rather have the Note9 fixed, as it seems really nice otherwise. 

 

Please find here the information requested: 

8.1.0 

N960FXXU2ARJ1

Telia 

 

Looking forward for your prompt reply including a status update: What is the plan and situation for this warranty project, what is your internal deadline for the fix? 

 

Thank you in advance. 

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