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userymOwumN8X2
Cosmic Ray

UuRe: Note 9 compass error after Pie update

Hi Brad, I am not talking about you, I am talking to the moderator,  she does not seem to know any tech info.

So, pardon me if the reply came to you. The website is messed up as our phones. 

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Samsung Moderator
Samsung Moderator

Re: Note 9 compass error after Pie update

Hello,

 

Try disabling the edge screen display and turning the phone off and back on. I hope this resolves the issue. Smiley Happy

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Sarah McCarty
Asteroid

Re: Note 9 compass error after Pie update


@SamsungJoJo wrote:

Hello,

 

Try disabling the edge screen display and turning the phone off and back on. I hope this resolves the issue. Smiley Happy



Turning edge off did nothing. Still thinks it's calibrated but pointing 90 degrees off. 

 

Sprint


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thom_bjork
Asteroid

Re: Note 9 compass error after Pie update

I'd already tried doing that, but gave it another shot. Disabled Edge Panels and rebooted. Didn't make a difference. Still off by 90-ish degrees.

 

I've also tried clearing cache and data for Quick Tools. No difference.

 

The problem is that the sensor's readings are off. It's at the system level. The diagnostic even shows it being off by 90 degrees. So any app that uses that data will be wrong. Trying fixes for each individual app won't help. The sensor readings themselves need to be fixed.

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Highlighted

Re: Note 9 compass error after Pie update

Edge screen turn off, phone rebooted, Cache cleared... and still 90 degrees off.

 

Next idea...

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userW7VNxuxW2F
Asteroid

Re: Note 9 compass error after Pie update

your not going crazy, many people have this issue since the realease of the "pie" which was for 5g E..... I'm beyond frustrated due to I NEED my compas to work for my job!

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user8qdzGmEDdX
Cosmic Ray

Re: Note 9 compass error after Pie update

This helped no one

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userW7VNxuxW2F
Asteroid

Re: Note 9 compass error after Pie update

So Samsung will not admit they messed up our phones with faulty software??!?!?!? MY JOB relies and depends on accuracy which is now completely NOT ACCURATE after the stupid 5ge update!

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user8qdzGmEDdX
Cosmic Ray

Re: Note 9 compass error after Pie update

That is a dumb rec.why would we pay for them breaking our compass 

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user8qdzGmEDdX
Cosmic Ray

Re: Note 9 compass error after Pie update

That is not right what a joke samsung broke are 1250 phone

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