It is an update issue. Visiting the place will not solve the problem.
I was on the phone with Samsung, they now, aknowledge the update problem.
Your suggestion is not practical, not all costumers close to a UBreakIFix, in fact, Samsung broke it and Samsung must fix it.
So, I talked on the phone and chatted with Samsung tech.
They were two types:
1- some were not knolwedgable and they did not know anything, and they keep repeating the exact same words again and again.
2- Couple of them acknowleded the issue and they say, Samsung is working on it.
I used to love Samsung products, I will have to check something else.
It became a big company and it does not care about its costumers anymore!
I have the same problem and so does my girlfriend. We both have a Sprint Note9 running Android Pie. I've tried calibrating, rebooting, and checking the *#0*# menu. It's always off by about +90 degrees. This is really frustrating.
I am having the same problem and it's driving me crazy. When facing north, my phone says that I am facing east. I have also recalibrated multiple times in all different areas and it keeps going back to the same incorrect calibration
I have the exact same issue. After the update, the compass and any app using it failed!
I checked another note 9 with the new update, it has same issue! I also checked at a local at&t store, I found there a note 9, without the update, it was fine!
The update broke the sensor and my apps are not working properly.
I use my phone for astronomy, and all astro apps now broken, the go to same point (west) no matter where you point your phone.
I chatted with Samsung, at&t and called them, they all want me to go to ubreakitifixit, which is an hour drive.
When I called Ubreakit, they said, they normally do what I did, checking tand calibrating, clearing cache, resetting the phone.
I think it is android 9, and all the rest is waste of time.
I am still unable to solve the issue!
Give them a hand. The moderators say they are reporting all this to R&D. Give then a hand. They are looking for the model number, the baseband version and your carrier. Model and baseband can be found at Settings>about phone>software information.