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userymOwumN8X2
Cosmic Ray

Re: Note 9 compass error after Pie update

It is an update issue. Visiting the place will not solve the problem.

I was on the phone with Samsung, they now, aknowledge the update problem.

Your suggestion is not practical, not all costumers close to a UBreakIFix, in fact, Samsung broke it and Samsung must fix it.

 

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userymOwumN8X2
Cosmic Ray

Re: Note 9 compass error after Pie update

So, I talked on the phone and chatted with Samsung tech.

They were two types:

1- some were not knolwedgable and they did not know anything, and they keep repeating the exact same words again and again.

2- Couple of them acknowleded the issue and they say, Samsung is working on it.

I used to love Samsung products, I will have to check something else.

It became a big company and it does not care about its costumers anymore!

TOO BAD

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thom_bjork
Asteroid

Re: Note 9 compass error after Pie update

I have the same problem and so does my girlfriend. We both have a Sprint Note9 running Android Pie. I've tried calibrating, rebooting, and checking the *#0*# menu. It's always off by about +90 degrees. This is really frustrating.

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user2DXzuXN7hs
Asteroid

Re: Note 9 compass error after Pie update

Same issue here. Glad my phone updated itself while I'm in a foreign country and have been trying to navigate by walking around, super frustrating.  

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Sarah McCarty
Asteroid

Re: Note 9 compass error after Pie update

Same, and I have a family member whose compass was working before the update broke it.
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user8qdzGmEDdX
Cosmic Ray

Re: Note 9 compass error after Pie update

Mine is all messed up just tilting it Changes it spinning So off how Did this get through I Don't wanna Be Beta tester

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userasSPyNt77G
Constellation

Re: Note 9 compass error after Pie update

We have the same problem with both of our Note 9 phones. Compass is off by 90 degrees. Based on all of the posts I've read this does not seem like a carrier related issue. It is a Samsung issue.
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B2theRyan
Constellation

Re: Note 9 compass error after Pie update

I am having the same problem and it's driving me crazy.  When facing north,  my phone says that I am facing east. I have also recalibrated multiple times in all different areas and it keeps going back to the same incorrect calibration

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userymOwumN8X2
Cosmic Ray

Re: Note 9 compass error after Pie update

I have the exact same issue. After the update, the compass and any app using it failed!

I checked another note 9 with the new update, it has same issue! I also checked at a local at&t store, I found there a note 9, without the update, it was fine!

The update broke the sensor and my apps are not working properly.

I use my phone for astronomy, and all astro apps now broken, the go to same point (west) no matter where you point your phone.

I chatted with Samsung, at&t and called them, they all want me to go to ubreakitifixit, which is an hour drive.

When I called Ubreakit, they said, they normally do what I did, checking tand calibrating, clearing cache, resetting the phone.

I think it is android 9, and all the rest is waste of time.

I am still unable to solve the issue!

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Re: Note 9 compass error after Pie update

Give them a hand. The moderators say they are reporting all this to R&D. Give then a hand. They are looking for the model number,  the baseband version and your carrier. Model and baseband can be found at Settings>about phone>software information. 

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