cancel
Showing results for 
Search instead for 
Did you mean: 
sbtwilmington
Cosmic Ray

Note 9 compass error after Pie update

JUMP TO SOLUTION

Since my Note 9 updated to 9.0 and One UI the compass is not working accurately.  About 90 degrees off. I've calibrated it several times (*#0*#) with no success. Anyone else experience this and is there a fix?  This is happening without a case on the phone so there is no interference from that.

1 SOLUTION

Accepted Solutions

Re: Note 9 compass error after Pie update

JUMP TO SOLUTION
I'll be.... Had to calibrate the compass and it's finally figured out which way North was. AT&T users.... Go get it!

View solution in original post

Reply
Loading...
195 REPLIES 195
Samsung Moderator
Samsung Moderator

Re: Note 9 compass error after Pie update

JUMP TO SOLUTION

Hello,

 

Does this happen when your device is in safe mode?

Reply
Loading...
sbtwilmington
Cosmic Ray

Re: Note 9 compass error after Pie update

JUMP TO SOLUTION

Yes it also happens in safe mode.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Note 9 compass error after Pie update

JUMP TO SOLUTION

I recommend visiting a local UBreakiFix in your area by following this link here, they can further assist you and will be able to look at your issue on hand.

Reply
Loading...
sbtwilmington
Cosmic Ray

Re: Note 9 compass error after Pie update

JUMP TO SOLUTION

Yeah, that's great except it says there are no locations in my area.  I am paying for Samsung Premium Care each month and I am running into all sorts of dead ends trying to get someone to help fix this.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Note 9 compass error after Pie update

JUMP TO SOLUTION

I can understand your frustration. What other troubleshooting steps have you tried? If you haven't already tried, try clearing the cache data partition.

Reply
Loading...
sbtwilmington
Cosmic Ray

Re: Note 9 compass error after Pie update

JUMP TO SOLUTION

Did that already with no luck. Is there any way to roll back the update and then perhaps reinstall it?

Reply
Loading...

Re: Note 9 compass error after Pie update

JUMP TO SOLUTION

Wow... I posted this in another forum and I've found no help.  I got the same problem.  Note 9 compass should be indicating north, but shows East.  Countless calibrations have had no help.  Testing the sensors show that the compass IS Calibrated.  I thought I was going crazy for a bit.  

Reply
Loading...
sbtwilmington
Cosmic Ray

Re: Note 9 compass error after Pie update

JUMP TO SOLUTION

Exactly the same thing, indicates north but points east.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Note 9 compass error after Pie update

JUMP TO SOLUTION

Hello,

 

I recommend reaching out to your carrier to see if they support this feature with the new update.

Reply
Loading...